Interesting Mix - PSS Tech Asurion Employee Review

3.0
Aug 12, 2015
Recommend
CEO approval
Business Outlook

Pros

There is a large range of clients they serve the work can be fulfilling. The pay and benefits are pretty good, and the buildings are well taken care of. Well the people that work there are indeed a mixed bag the good ones are amazing and make coming to work awesome!

Cons

As implied above about the mixed bag of people, if you are not so fortunate to get put on a team with amazing people, there are other teams where its 'every man for themselves' I was fortunate enough not to experience this personally but I got to see it around me. They are a call center and all calls are recorded and randomly picked to be graded, this in it's self is a good thing, the bad part is the metric's they grade against are extremely fluid and seemingly arbitrary, and seem to make yesterdays awesome earn you a bonus call becomes todays write up for not being good enough. They are also very much sticklers for using empathy in a call, a good thing, but if your word choice happens to be sympathetic instead of empathetic (dictionary wise the difference is clear enough, in common speech its anything but clear!) they count off.

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Asurion Response
10y
Thank you for writing your review. We are currently working to develop a more comprehensive method of collecting and analyzing metrics that we feel will better capture a technician's hard work and effort. While you are no longer actively employed at Asurion, we appreciate the time you spent with us.

Explore other reviews about Asurion

5.0
Mar 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Nice place to work for many

Cons

Layoffs are always around the corner

2.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

The job does pay well and does give you commission and mileage back. It’s 22.05 an hour and .77 cents per mile ( you will drive a lot and your mileage check will probably be the same as your weekly check )

Cons

The job is hyper focused on pushing people to sell VHDP or HTP (VHDP Verizon Home Device Protection ), ( Home Tech Protection ). The job doesn’t really care for the financial situation of a client and will say “ well you could have told them even though they are on a fixed income, they can still get the plan and talk to their ISP about financial hardship “ the staffing is sometimes very scarce and is also very lack of consideration for driving far off with no help if you get stuck. If you happen to have a vehicle issue ( which you will ) you have 7 days to get it back up in running before you get either written up or let go. I did enjoy working for this company, but it was mentally taxing and always was about getting every dollar out the customer even though they already paid for the visit for you to come out, and the phone replacement which they have to pay for monthly. Once you have worked for the company for atleast 90 days you will get a tablet and they will make you start doing Verizon consultation about the customers WiFi and try to sell them these 90 dollar WiFi just so they can make the most money possible. It’s all just give me money even though you already gave me money

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