Used to be great.. Losing their identity - Anonymous employee Asurion Employee Review

3.0
Aug 23, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Smart & capable co-workers. Company events. Quarterly Bonus

Cons

Leadership has developed a distant style & manage by the way of spreadsheets. No care or value placed on employees, unless they're inside of the "buddy system" . Horrible outdated employee rating system which some supervisors use to bully employees into giving them better scores. Company has the tendency to place all of their eggs in 1 basket, which has backfired in the last 2 years given the amount of layoffs they've endured. They do not try to keep their top talent. They value a newly graduate over a high performing employee with years of experience. Pay is a joke. Has some of the lowest paid leaders in the industry. Has become more of a strict employer, who is working hard to model their workforce after Samsung & Foxxconn. (DO YOU RESEARCH) This company doesn't know what Lean & 5S is. Trainers will do a 24 hour course on it, then start using Six Sigma terms wrongfully. I would not recommend this company. Leadership is so distant it's ridiculous

Explore other reviews about Asurion

5.0
Mar 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Nice place to work for many

Cons

Layoffs are always around the corner

2.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

The job does pay well and does give you commission and mileage back. It’s 22.05 an hour and .77 cents per mile ( you will drive a lot and your mileage check will probably be the same as your weekly check )

Cons

The job is hyper focused on pushing people to sell VHDP or HTP (VHDP Verizon Home Device Protection ), ( Home Tech Protection ). The job doesn’t really care for the financial situation of a client and will say “ well you could have told them even though they are on a fixed income, they can still get the plan and talk to their ISP about financial hardship “ the staffing is sometimes very scarce and is also very lack of consideration for driving far off with no help if you get stuck. If you happen to have a vehicle issue ( which you will ) you have 7 days to get it back up in running before you get either written up or let go. I did enjoy working for this company, but it was mentally taxing and always was about getting every dollar out the customer even though they already paid for the visit for you to come out, and the phone replacement which they have to pay for monthly. Once you have worked for the company for atleast 90 days you will get a tablet and they will make you start doing Verizon consultation about the customers WiFi and try to sell them these 90 dollar WiFi just so they can make the most money possible. It’s all just give me money even though you already gave me money

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