Poor management and communication - Mobile Expert Asurion Employee Review

1.0
Aug 29, 2023
Recommend
CEO approval
Business Outlook

Pros

Fast paced, room for growth, changes in scenery, benefits include company compensated access to ubreakifix. Extremely generous mileage compensation, decent health plan.

Cons

I worked there 6 months and it went from a customer focused service to deliver and set up electronics to a sales position. The commissions are pitiful, at most $25/sale and their rules about trying to record people in their own homes make customers very uncomfortable and distrustful, and since you aren't allowed to contact customers after the deliveries you're given no opportunity to save a cancellation, but the company still counts them against you. I was #1 salesman in the region for 3 months, even met the ceo and had a photo op, but because my numbers were good they gave me more stops on my route, which I appreciated, however, since I was then seeing 2x the customers as my fellow teammates, my numbers skyrocketed despite the percentages remaining reasonable albeit ahead. I have prior sales experiences which was why I was successful to begin with. Then, witb no warning whatsoever, I was placed on unpaid administrative leave while the company investigated my sales tactics, I wasn't asked to give any statements or elaborations and after the "administrative leave" the company completely ghosted me. I never got any resolution whatsoever. This job is, in my opinion, extremely volatile and I strongly recommend against working here as you can be terminated either for not making enough sales, or apparently, making too many.

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Asurion Response
2y
Thank you for your review. We appreciate your feedback and will be sure to share your concerns with our team.

Explore other reviews about Asurion

5.0
Jun 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Schedule, you actually have 2 days off per week.

Cons

High Stress, High Accountability for everyone

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Asurion Response
1w
Having time to recharge outside of work matters, so it’s great to hear the schedule worked well for you. Thanks for taking the time to share your experience.
2.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

The job does pay well and does give you commission and mileage back. It’s 22.05 an hour and .77 cents per mile ( you will drive a lot and your mileage check will probably be the same as your weekly check )

Cons

The job is hyper focused on pushing people to sell VHDP or HTP (VHDP Verizon Home Device Protection ), ( Home Tech Protection ). The job doesn’t really care for the financial situation of a client and will say “ well you could have told them even though they are on a fixed income, they can still get the plan and talk to their ISP about financial hardship “ the staffing is sometimes very scarce and is also very lack of consideration for driving far off with no help if you get stuck. If you happen to have a vehicle issue ( which you will ) you have 7 days to get it back up in running before you get either written up or let go. I did enjoy working for this company, but it was mentally taxing and always was about getting every dollar out the customer even though they already paid for the visit for you to come out, and the phone replacement which they have to pay for monthly. Once you have worked for the company for atleast 90 days you will get a tablet and they will make you start doing Verizon consultation about the customers WiFi and try to sell them these 90 dollar WiFi just so they can make the most money possible. It’s all just give me money even though you already gave me money

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