Stressful - Work At Home Telephone Customer Service Representative Asurion Employee Review

Very stressful The company expects you to lie to the customer so they can receive high promoter scores which in turn gives them exceptional customer service ratings No real opportunity for advancement unless you know someone or you score perfect on all of your metrics. Opportunities in the company are metric based and not experience or education based Endure abuse from customers because of ridiculously high deductibles, long wait times and unnecessarily difficult paperwork. Insurance policy and deductibles are not fully explained to the customer by their cell phone providers. Metrics that are impossible to meet, such as NPS scores. The only score that matters is the one you get on the last questions. It asks about the customers entire experience with asurion not just their experience with the customer. If you receive anything less than a 5, its a detractor and gives you an overall low score. Therefore management has come up with ways for their employees to trick the customer into giving the company a high score, by using deceptive scripting. High turnover and burnout rate among employees.