RUN AWAY!!!! Do not work here! Toxic Atmosphere! - Sales and Customer Service Representative Asurion Employee Review

1.0
Feb 14, 2024
Recommend
CEO approval
Business Outlook

Pros

Pay per call can be good. Until they manually reduce your metrics so you aren't paid as much. Insurance seems good for a group plan.

Cons

Asurion Middle and Upper management is absolutely clueless. They do not care anything about the customers and just want you to pitch Home Tech Protection until the customer either buys or dies. Shady sales approach. Reps continually lie just to get a sale, with no reprimand by management. Unrealistic sales goals if you have even a shred of integrity. A revolving door of reps who do not have a clue what they are doing and coaches who do not care if they mess up customer's claims as long as they sell the protection. This organization should be ashamed of themselves. What a joke. Is in no way shape or form a sales job. As sleazy as it gets! Do not do it!

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Asurion Response
2y
We are sorry to hear that your position with Asurion did not meet your expectations. We appreciate your feedback and will be sure to share your concerns with our team.

Explore other reviews about Asurion

5.0
Mar 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Nice place to work for many

Cons

Layoffs are always around the corner

3.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Training provided, tools and knowledge that help in various aspects, great intro to tech support or engineering.

Cons

Either you are overworked because the store is understaffed or not enough hours because too many part time people. Pay remains low even after years of experience, conditions for drivers doing mobile repairs can be sketchy, drivers during summer can get really hard, busy days can lead to 9-10 hours driving, a big push to be more sales focuses instead of tech repair focused. If there is already a manager; there’s not really a path to go from technician to manager or technician to corporate opportunities.

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