Leadership continues to struggle and impacts are felt with layoffs and more work with a constant changing objective - Senior Manager Asurion Employee Review

1.0
Jul 31, 2024
Recommend
CEO approval
Business Outlook

Pros

Never run out of work to be done Some People - There are some really great people just keeping their heads down and saying yes

Cons

Trust - This company was once one where you could trust your managers and you knew your peers had your back. Now it is a group of individuals that should never have been promoted (thanks DEI - and I'm a woman) or cut-throat peers that will work to remove the competition when it comes time for both promotions and layoffs. It's all about politics, not actually getting the work done. Whiplash - Ever changing direction. Some of these obviously unready to lead leaders do not know the business they are leading. A great leader doesn't have to know it all, but they should be willing to learn from their SMEs about the programs they are leading. The arrogance is amazing.

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Asurion Response
1y
Thank you for your feedback. We are sorry your experience in your current role at Asurion has not been positive. We are working hard to make Asurion the best place and would welcome the chance to connect offline regarding your feedback.

Explore other reviews about Asurion

5.0
Mar 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Nice place to work for many

Cons

Layoffs are always around the corner

2.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

The job does pay well and does give you commission and mileage back. It’s 22.05 an hour and .77 cents per mile ( you will drive a lot and your mileage check will probably be the same as your weekly check )

Cons

The job is hyper focused on pushing people to sell VHDP or HTP (VHDP Verizon Home Device Protection ), ( Home Tech Protection ). The job doesn’t really care for the financial situation of a client and will say “ well you could have told them even though they are on a fixed income, they can still get the plan and talk to their ISP about financial hardship “ the staffing is sometimes very scarce and is also very lack of consideration for driving far off with no help if you get stuck. If you happen to have a vehicle issue ( which you will ) you have 7 days to get it back up in running before you get either written up or let go. I did enjoy working for this company, but it was mentally taxing and always was about getting every dollar out the customer even though they already paid for the visit for you to come out, and the phone replacement which they have to pay for monthly. Once you have worked for the company for atleast 90 days you will get a tablet and they will make you start doing Verizon consultation about the customers WiFi and try to sell them these 90 dollar WiFi just so they can make the most money possible. It’s all just give me money even though you already gave me money

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