Started out great... and then it wasn't. - Customer Service Associate At Home Employee Review

3.0
Aug 14, 2016
Recommend
CEO approval
Business Outlook

Pros

Team member discount Good work experience Great/Friendly CSS team Fast changing environment Growing company

Cons

I feel like the "family" management wants to build doesn't exist. There's blatant favoritism. I'm always handling the front registers and stopped getting any other training for months so I don't even get the chance to be the worker they want me to be. I just expect to be standing at the front my whole shift and doing bathrooms for the night. HR number doesn't work. Call in number doesn't work, so you have to directly tell your boss and hope for the best. No loss prevention. Had 3 people get hired in the time I worked here only to see them gone in a week. The guy I got hired with is also home already, so we're understaffed. Only work here if you can adapt to frequent change.

Explore other reviews about At Home

5.0
Oct 20, 2025
Recommend
CEO approval
Business Outlook

Pros

- Wonderful Culture - Great perks - Opportunities for growth

Cons

- More flexibility for employees working around the holidays

4.0
Jul 11, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great Customers and coworkers. The products we affordable and great quality and I loved doing the visual Merchandising changes for the wall decor and home organizations. We really had a great team we provided great customer service and the local real estate loved coming in for assistance

Cons

The miscommunication between the upper management and the store level management wavered. We went over 8 months without a Store Director. High labor demands and lack of support led to a high turnover rate and a toxic work environment. Pay isn't commensurate with responsibilities.

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