Just.. don't... - Customer Service Associate At Home Employee Review

1.0
Mar 24, 2017
Recommend
CEO approval
Business Outlook

Pros

- Interesting Merchandise. - Co-workers are decent hard-working people

Cons

- Compensation is embarrassingly low when compared to similar work elsewhere. - Everyone that is not management is part-time, 20 hours/week firm. - Because of part-time status you will be unqualified to receive any benefits aside from a paltry bonus (Approx. $100.00) if your store even makes its sales goals and a 25% employee discount (Which you can't really use because of low compensation). NO retirement, NO health benefits, NO PTO. (Despite a "employee benefits poster" located in-store that states otherwise) It's laughably insulting. - The store runs on a thin payroll--2 to 3 employees at most at a given time when the store is open. This leads to employee burnout; a messy, disastrous store, and low morale. Turnover is high and almost everyone has to take a second/third job to stay afloat. - Executives/Regionals from HQ push Axonify--an in-house training system. Everything is a high priority so on top of conditioning your three zones, cleaning bathrooms, conditioning other departments that are falling behind that night, bringing in carts, doing returns, and performing cashier/customer service; you have to spend 30-45 minutes that you don't have in a training module that teaches you the proper method of climbing up a ladder to retrieve merchandise. For those of you doing research on At Home as a potential employer; I'd look elsewhere. I know people working fast food that are paid more per hour than I and they can reach 35 hours or more without a problem. I have worked in many places in retail and restaurant--At Home is by-far the lowest paying and most unsatisfying position I have ever held.

Explore other reviews about At Home

5.0
May 12, 2025
Recommend
CEO approval
Business Outlook

Pros

great people to work with

Cons

the store is really big

4.0
Jul 11, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great Customers and coworkers. The products we affordable and great quality and I loved doing the visual Merchandising changes for the wall decor and home organizations. We really had a great team we provided great customer service and the local real estate loved coming in for assistance

Cons

The miscommunication between the upper management and the store level management wavered. We went over 8 months without a Store Director. High labor demands and lack of support led to a high turnover rate and a toxic work environment. Pay isn't commensurate with responsibilities.

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