lack of interest in customer service - CSA At Home Employee Review

2.0
Feb 22, 2018
Recommend
CEO approval
Business Outlook

Pros

- decent discount - fine co-workers - lovely customers - sometimes the merchandise is enjoyable to sell

Cons

- store bills itself as a self-service warehouse, which means that customers are expected to find the merchandise for themselves. Often they find this frustrating. Then they seek more customer support than the store has the resources to provide. - not only does the store pay as little as possible (minimum wage) but it operates with as few employees at a time as possible (so employees can't expect a regular schedule) - it's really hard to provide great customer service in this environment

Explore other reviews about At Home

5.0
May 31, 2026
Recommend
CEO approval
Business Outlook

Pros

Clear expectation with freedom to be creative

Cons

I don’t have a con.

4.0
Jul 11, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great Customers and coworkers. The products we affordable and great quality and I loved doing the visual Merchandising changes for the wall decor and home organizations. We really had a great team we provided great customer service and the local real estate loved coming in for assistance

Cons

The miscommunication between the upper management and the store level management wavered. We went over 8 months without a Store Director. High labor demands and lack of support led to a high turnover rate and a toxic work environment. Pay isn't commensurate with responsibilities.

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