Disorganized - Store Manager At Home Employee Review

2.0
Apr 11, 2019
Recommend
CEO approval
Business Outlook

Pros

Fast pace work, never boring, good vacation time.

Cons

This company needs to rethink it's priorities and quick. The expectations are unreal. I don't understand how we are expected to maintain a store, follow through with never ending department resets and still take care of customers. We never have more than 5 employees in the building at a time. We are given the same amount of hours each week. It doesn't matter if our sales are increasing or not. It is completely unrealistic. I don't even want to get into the freight situation. We get slammed with back to back trucks filled with the same product. Our backroom gets backed up because there is no room on the sales floor for any of the items that are coming in. On top of that, we get about a 1 day notification if we are getting a truck. How are we supposed to plan effectively? We can't keep good help because there aren't enough hours to go around. This also causes a huge issue with hiring! I have seen countless customers walk out of the store because the line at the register is so long and because there is no one in the store to assist them. Rethink your business model or you will lose all of your good staff and your company will fail! Every single member of my management team, including myself, is actively seeking new employment. And on top of everything else, 90% of our products are overpriced cheap garbage. I experience daily embarrassment when I go to help a customer load a stand or a cabinet and door falls off or the items are covered in giant scrapes and scratches, or the drawer won't open.

Explore other reviews about At Home

5.0
May 12, 2025
Recommend
CEO approval
Business Outlook

Pros

great people to work with

Cons

the store is really big

4.0
Jul 11, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great Customers and coworkers. The products we affordable and great quality and I loved doing the visual Merchandising changes for the wall decor and home organizations. We really had a great team we provided great customer service and the local real estate loved coming in for assistance

Cons

The miscommunication between the upper management and the store level management wavered. We went over 8 months without a Store Director. High labor demands and lack of support led to a high turnover rate and a toxic work environment. Pay isn't commensurate with responsibilities.

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