Too big store, too little work force - Customer Support Specialist At Home Employee Review

Low pay. $9-$10/hour on avg when other retailers pay way more. Understaffed. Never enough employees for the enormity of the store. Do we really need that much wall art and throw pillows?? Customers think that there’s an employee for each “department” when you’re lucky to have 3-4 people closing on any given night. Sales People: for this to be a self serve store, there’s constant pressure to engage customers and get them to buy the bigger ticket items, sign up for Insider Perks and the store credit card. All of the customer engagement takes away significant time that could be spent trying to make the store look presentable. It’s always a constant chase to minimize reshops and putting the store back together after a customer rush. Customers: they shop like someone let a toddler loose inside of the store. Never putting anything back on the shelf, let alone where they got it. Most of the damages our products endure are from customers or their kids. They’ll legit break something and hide it on the shelf for us to discover at some point. Closing staff vs day crew: the closing staff is expected to hand over a clean and ready to go store to the morning crew, but the day staff does not return the favor. At a minimum there should be a midday bathroom check for cleanliness and supplies. Perhaps sweep the departments during the day when most customers are at work, not in the evenings when they’re all off from work coming in to shop. Coupons: Offer the 10% off welcome coupon the minute they sign up and offer other opportunities for coupons. They aren’t interested in the store card and they want a discount. If you want them to come back and spend money, give them an incentive.