Big brother syndrome - Store Manager At Home Employee Review

1.0
Mar 5, 2014
Recommend
CEO approval
Business Outlook

Pros

The people that I worked with were great.

Cons

They call it a working warehouse. Not a retail store. Refuse to allow any amount of customer service. Inferior products that tend to be spider infested (rugs and pottery). Wouldn't allow customer returns at store level, but if the issue elevated, upper management would get upset at store management for following the company policies.

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5.0
May 31, 2026
Recommend
CEO approval
Business Outlook

Pros

Clear expectation with freedom to be creative

Cons

I don’t have a con.

4.0
Jul 11, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great Customers and coworkers. The products we affordable and great quality and I loved doing the visual Merchandising changes for the wall decor and home organizations. We really had a great team we provided great customer service and the local real estate loved coming in for assistance

Cons

The miscommunication between the upper management and the store level management wavered. We went over 8 months without a Store Director. High labor demands and lack of support led to a high turnover rate and a toxic work environment. Pay isn't commensurate with responsibilities.

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