Rude customer service from management - Anonymous employee At Home Employee Review

1.0
Apr 7, 2014
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Decent pay. Decent discount. That's it.

Cons

Management has favorites, and will only appreciate what those workers do. The GM and co manager have an extremely difficult time saying thank you. No respect for the customers (I have actually witnessed managers purposely avoid helping a customer.) Poorly ran store. Need to start over with a completely new management team.

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5.0
May 31, 2026
Recommend
CEO approval
Business Outlook

Pros

Clear expectation with freedom to be creative

Cons

I don’t have a con.

4.0
Jul 11, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great Customers and coworkers. The products we affordable and great quality and I loved doing the visual Merchandising changes for the wall decor and home organizations. We really had a great team we provided great customer service and the local real estate loved coming in for assistance

Cons

The miscommunication between the upper management and the store level management wavered. We went over 8 months without a Store Director. High labor demands and lack of support led to a high turnover rate and a toxic work environment. Pay isn't commensurate with responsibilities.

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