Full Time - Customer Service Specialist - Customer Service Specialist At Home Employee Review

2.0
Aug 8, 2015
Recommend
CEO approval
Business Outlook

Pros

25% employee discount, guaranteed 40 hrs a week for full time employees (5 days a week at 8.5 hr days, 30 min for lunch), first to see new merch, benefits, 1 out of my 3 managers are amazing (other 2 are useless), closed on Christmas, Easter, & Thanksgiving, PTO that can accrue and 40 hrs of PTO that will rollover.

Cons

Way understaffed, benefits are there but aren't all that great, pay could be much better, no guaranteed weekends off at all (only if you're lucky enough to get a considerate store director), also strong chances of management having to clopen due to the fact that it's basically swing shifts for customer service (once again unless you have an SD that pays attention when making the schedule), absolutely no chances for overtime (seriously, saw someone get in trouble for being 8 minutes over before), no floor plan for product so everyone's ideas of how it should look gets mashed together, no set-in-stone conditioning plan so the stores are usually a mess, no accountability what-so-ever, pretty stagnant chances of advancement, no set-in-stone plans for sales so you literally find out about them the morning of and have to hurry and get signage out before open of business, corporate tries to make too many physical changes and resets to the stores at once and there's not enough people to do it all AND do their daily jobs, no local advertising so store sales aren't good unless you're in a good location, allotted hours for the store is based on sales and not store needs, corporate tries to have the appearance of deeply caring about employees but never seem to prove it much, no set training guide/time for new employees so a lot of vital info slips through the cracks, lower management basically get scraps for bonuses SD gets biggest cut then the 2 SMs get their cut, then lower management splits what's left (if you get any at all), a lot of corporate decisions make me feel that they have no idea what they're doing, no real incentives for doing good work.

Explore other reviews about At Home

5.0
Oct 20, 2025
Recommend
CEO approval
Business Outlook

Pros

- Wonderful Culture - Great perks - Opportunities for growth

Cons

- More flexibility for employees working around the holidays

4.0
Jul 11, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great Customers and coworkers. The products we affordable and great quality and I loved doing the visual Merchandising changes for the wall decor and home organizations. We really had a great team we provided great customer service and the local real estate loved coming in for assistance

Cons

The miscommunication between the upper management and the store level management wavered. We went over 8 months without a Store Director. High labor demands and lack of support led to a high turnover rate and a toxic work environment. Pay isn't commensurate with responsibilities.

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