Customer Support Manager - Anonymous employee At Home Employee Review

1.0
Aug 11, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great Benefits, product sells it self, customers are wonderful, more organized.

Cons

Upper management is fair, complaints are racially divided, ave not change the Mistreatment of managers andemployees by upper management. Not enough staff for a big box. Overworked of employees so company can make a profit of labor scales. Only 3 to 4 associates work the floor on a six figure week. Do not go in management unless you are ready to work really really hard. You will not be managing but working. If you are working then who is managing?

Explore other reviews about At Home

5.0
Oct 20, 2025
Recommend
CEO approval
Business Outlook

Pros

- Wonderful Culture - Great perks - Opportunities for growth

Cons

- More flexibility for employees working around the holidays

4.0
Jul 11, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great Customers and coworkers. The products we affordable and great quality and I loved doing the visual Merchandising changes for the wall decor and home organizations. We really had a great team we provided great customer service and the local real estate loved coming in for assistance

Cons

The miscommunication between the upper management and the store level management wavered. We went over 8 months without a Store Director. High labor demands and lack of support led to a high turnover rate and a toxic work environment. Pay isn't commensurate with responsibilities.

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