High turnover company running on a very tight labor model - Customer Support Manager At Home Employee Review

1.0
Oct 22, 2015
Recommend
CEO approval
Business Outlook

Pros

Discount was 25% off. First dibs on markdown items.

Cons

High turnover. little or no training. low quality product. high workload for little amount of employees in store. unethical management that only gives hours based on favoritism.

Explore other reviews about At Home

5.0
May 31, 2026
Recommend
CEO approval
Business Outlook

Pros

Clear expectation with freedom to be creative

Cons

I don’t have a con.

4.0
Jul 11, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great Customers and coworkers. The products we affordable and great quality and I loved doing the visual Merchandising changes for the wall decor and home organizations. We really had a great team we provided great customer service and the local real estate loved coming in for assistance

Cons

The miscommunication between the upper management and the store level management wavered. We went over 8 months without a Store Director. High labor demands and lack of support led to a high turnover rate and a toxic work environment. Pay isn't commensurate with responsibilities.

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