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At Home reviews

Customer Support Associate - Customer Support Associate At Home Employee Review

2.0
Dec 29, 2015
Customer support associate
Recommend
CEO approval
Business Outlook

Pros

Positive/helpful co-workers. Managers took the time to know associates and encourage them. 25% discount on home items.

Cons

Low hours, customers not being able to find help on the floor, having to clean restrooms, No set planogram (made it hard to do re-shop), CSA's were stuck on registers (could not leave registers, plus only one was there for the most part), Could not assist customers with carryout-outs (meaning no touching of their doors or seats to load something).

Explore other reviews about At Home

5.0
Oct 20, 2025
Ecommerce optimization analyst
Recommend
CEO approval
Business Outlook

Pros

- Wonderful Culture - Great perks - Opportunities for growth

Cons

- More flexibility for employees working around the holidays

4.0
Jul 11, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great Customers and coworkers. The products we affordable and great quality and I loved doing the visual Merchandising changes for the wall decor and home organizations. We really had a great team we provided great customer service and the local real estate loved coming in for assistance

Cons

The miscommunication between the upper management and the store level management wavered. We went over 8 months without a Store Director. High labor demands and lack of support led to a high turnover rate and a toxic work environment. Pay isn't commensurate with responsibilities.

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