Pros
The hourly pay was above average for the position, and most managers did what they could to make the job better. The team had a good dynamic, and there was a good sense of belonging and community. Lots of opportunities to make overtime and other extra pay benefits. Most company values were followed. Merit pay plans are available, benefits including hotel discounts were handy,
Cons
Overly high workload with items not in the job description. Easy to get burnt out in older hotel locations where guests complain of issues related to wear and tear. Very hard to request time off due to understaffing in most hotels; you can only use PTO (which is accrued at a very small rate, 1 day of vacation PTO takes 16 weeks to accrue). No flexibility in scheduling to work around personal plans; if you need to do something but are scheduled, too bad. Growth opportunites were not available, was discouraged and talked out of trying to grow elsewhere in another department. No employee meals were provided for the evening shifts, only for the morning shifts. In the event breakfast was available, you could grab a plate for free; otherwise, it would be $2 for an employee meal(which was not worth the $2). The GM appointed to my location was toxic and picked favorites.