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Auto-Owners Insurance

Engaged Employer

Claims Adjuster - Claims Adjustr Auto-Owners Insurance Employee Review

2.0
Sep 22, 2017
Recommend
CEO approval
Business Outlook

Pros

Pension, health care is generous

Cons

Low Salary, poor upper and middle management, they don't promote you unless you are in the "inner circle" (same people get promoted to eachother's positions like its a carousel). Now I hear they expect you to work overtime and weekends without compensation, so say goodbye to the 37.5 hour work week. They pay $10k less than the market, and their excuse is because you have a pension. Math doesn't add up when you calculate how much money you are losing in salary in hopes of getting a pension when you retire, which may not even be available. I used to LOVE working for them, but enough was enough and they start penny pinching salaries and treating employees like dirt, like a North Korean sweat shop. It's a shame really, they had so much potential to be a great company to work for.

Explore other reviews about Auto-Owners Insurance

5.0
Jul 14, 2026
Anonymous intern
Recommend
CEO approval
Business Outlook

Pros

Amazing people. Amazing atmosphere. Amazing milieu. I love my internship and i am getting paid pretty well for an intern.

Cons

I am in claims so it is pretty redundant in tasks even though no claim is the same.

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Auto-Owners Insurance Response
5d
Thank you for sharing your review! We are thrilled to hear you've enjoyed our environment, your team, and your internship experience. We prioritize having a meaningful internship program and appreciate your feedback.
1.0
Jul 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Competitive compensation and the company does have benefits (eg. Vacation + Health Insurance)

Cons

*Documented Concerns Met With Silence: Formal grievances regarding training failures, safety concerns during hostile policyholder disputes, and management practices are met with complete non-responsiveness. This gives the impression that HR exists to buffer leadership, not to resolve operational or safety issues. *Unsafe Claim Assignment Practices: Management consistently forces complex, high-exposure claims onto adjusters far outside their designated experience level or tier authority. These improper assignments place both the employee and company at severe, unnecessary risk. *Lack of Leadership Backing: When field or desk adjusters face hostile, volatile confrontations with insureds, management routinely abandons staff rather than offering real-time support or direction. *Quiet Admission of Systemic Failure: Leadership has only recently begun adjusting claim distribution practices to align assignments with actual experience levels—a reactive overhaul that directly validates how fundamentally flawed and inadequate prior training and management protocols were. *Non-Existent Onboarding Framework: Adjusters are expected to navigate complex internal procedures with zero structured mentorship, clear training frameworks, or foundational operational support.

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