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      Auto-Owners Insurance

      Engaged Employer

      Auto-Owners Insurance reviews

      Infrastructure does not support growth. - Branch Claims Representative Auto-Owners Insurance Employee Review

      2.0
      Jan 30, 2024
      Branch claims representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      You will get a lot of experience extremely fast. If you come in with no insurance experience, you will not get as many difficult claims for a very long time and you likely will get to build your inventory. Otherwise in the past, the people that come in with claims experience will get someone else's inventory after the first couple of weeks.

      Cons

      You will not get adequate training. You better be ambitious if you want to learn otherwise you will sink fast. There is extremely high turnover because the workload is unsustainable and then when those people leave you get their files. There are very few reps that last 5 years. The complexity of the claims is also not well balanced. The newer people can float for at least 6months to a year before they get an easy bodily injury file. People with experience get loaded up with anything the other people with the same job title as you can't handle.

      avatar
      Auto-Owners Insurance Response
      2y
      Thank you for your feedback. We are sorry to hear about your concerns, and we do not find this to be typical of Auto-Owners. Please email us at conversation@aoins.com so we can learn more about this.

      Explore other reviews about Auto-Owners Insurance

      5.0
      Jul 14, 2026
      Anonymous intern
      Recommend
      CEO approval
      Business Outlook

      Pros

      Amazing people. Amazing atmosphere. Amazing milieu. I love my internship and i am getting paid pretty well for an intern.

      Cons

      I am in claims so it is pretty redundant in tasks even though no claim is the same.

      avatar
      Auto-Owners Insurance Response
      3d
      Thank you for sharing your review! We are thrilled to hear you've enjoyed our environment, your team, and your internship experience. We prioritize having a meaningful internship program and appreciate your feedback.
      2.0
      Jul 15, 2026
      Claims
      Recommend
      CEO approval
      Business Outlook

      Pros

      There is a lot left to be desired, the primary "Pro" would be co- workers

      Cons

      In my opinion, AO is short sighted and concerned only for the higher ups. Departments are forced to be silo-ed and have built a culture that even walking into a another area of the same floor makes you feel out of place. Decisions are made from a top down perspective, meaning they are worried about their bottom dollar instead of what is in the best interest of everyone. The front line workers receive a low salary and a cap on profit sharing of 15% while managers get 2x that amount, with the higher you climb the bigger the bonus. Employees are seen as disposable and are treated as such.

      2
      avatar
      Auto-Owners Insurance Response
      2d
      Thank you for taking the time to share your feedback. While we're glad to hear you valued your coworkers, we're sorry your overall experience left you feeling disconnected and undervalued. We strive to foster collaboration across teams and create an environment where associates feel valued. If you're willing to share additional details, we encourage you to email us at conversation@aoins.com so we can better understand your perspective.
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