Overall excellent experience with former manager, but situations change drastically - Psm AutoZone Employee Review

3.0
Aug 6, 2011
Recommend
CEO approval
Business Outlook

Pros

Was hired full time My former boss was awesome and really cared about his employees and knew that to have a good work environment, u needed to feel wanted and appreciated for the work that u did everyday. Was promoted to PSM 6 months after starting to work for Autozone U also get to create a great rapport with customers who come in to the store or call and ask for u by name to help them

Cons

From doing this job for over a year, there seem to be way too many reports you have to keep up with (wittdtjr, oil w/ air, checkout challenge, LP Dashboard, selling time quiz, driver safety quiz, shrinkbuster training, PCI reports, MNDR reports, Average ticket reports, Comp reports, Hub store order reports, Sweep Lane reports, Overstock reports, Planogram reports, etc) Planograms change weekly and many of them are what are called "refreshed" - meaning that they are moved around to entice customers to shop that specific area. My biggest complaint out of all of this is : There is a paper hanging up in the managers office from corporate that plainly reads "Autozoners are our greatest asset". If that were true, then why is it that we arent treated like an asset? There is no loyalty between the company or the associates. To get any information from a District Manager, you have to beg for it. For a company that is making more money each and every year than the previous year, we should have more technology, more communication, more promotions, and less red tape

Explore other reviews about AutoZone

5.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

If you have motivation and availability you move up fast. Great co workers. You can learn alot if your willing.

Cons

Not enough employees for the hours they want to cut. Also they expect alot in commercial sales when its unrealistic. Communication

3.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Pros Automotive Knowledge & Skill Development: It is an excellent environment to expand your knowledge of vehicle components, diagnostic tools, and automotive troubleshooting.Customer Interaction: If you enjoy solving problems, the role offers regular opportunities to deliver high-impact customer service (what AutoZone calls "WOW!" customer service) by helping DIYers get their vehicles back on the road. Networking & Community Connection: You frequently interact with local mechanics, DIY hobbyists, and commercial accounts, building strong professional relationships within the regional automotive community. Clear Operational Structure: The store protocols, inventory systems, and safety compliance expectations are highly structured, making daily tasks predictable and organized. Employee Discount: Workers receive a company discount on parts, tools, and accessories, which is a major perk if you maintain your own fleet of vehicles.

Cons

ConsFast-Paced & Physically Demanding: The environment can be intense and requires significant physical stamina. Employees spend a lot of time standing, walking, and lifting heavy parts (like commercial batteries and brake rotors) throughout their shifts. Retail Hours & Scheduling: Retail schedules can be demanding, often requiring flexibility to work nights, weekends, and holidays to accommodate peak store hours.Handling Difficult Customer Situations: Because customers often come in stressed about their broken-down vehicles, employees must be skilled at de-escalating tense situations and managing complaints professionally. Split Responsibilities: Staff members frequently have to alternate between multiple distinct tasks—such as inventory auditing, commercial account delivery, and front-counter retail sales—requiring a strong ability to multi-task and switch gears quickly.

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