Not Good - Store Manager AutoZone Employee Review

1.0
Apr 8, 2012
Recommend
CEO approval
Business Outlook

Pros

A job in an area where they are few and far between, the checks don't bounce, free ASE testing.

Cons

It's never enough environment, make you by your own uniforms even though they don't pay enough to do so, way below average pay and benefits, hire people with no knowledge of cars then give no payroll to train them, too many add on sales(ie..wittdjr,check out challenge ect..), a report about everything (they even have a report about reports) Expect employees to install batteries,headlights, air filters ect even though we are not mechanics and receive no extra compensation for this, if you get a complaint they write you up even if it is something beyond your control, store managers have no authority to hire/fire or anything else for that matter(customers and bad employees know this ) but held accountable for everything, cut payroll at the end of every quarter to artificially inflate the stock

Explore other reviews about AutoZone

5.0
Jul 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Very, very helpful!!! They are so nice and sweet, I really appreciate the manager and employee taking time out their days to help me. Very professional and friendly.

Cons

There are no cons to add.

3.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Pros Automotive Knowledge & Skill Development: It is an excellent environment to expand your knowledge of vehicle components, diagnostic tools, and automotive troubleshooting.Customer Interaction: If you enjoy solving problems, the role offers regular opportunities to deliver high-impact customer service (what AutoZone calls "WOW!" customer service) by helping DIYers get their vehicles back on the road. Networking & Community Connection: You frequently interact with local mechanics, DIY hobbyists, and commercial accounts, building strong professional relationships within the regional automotive community. Clear Operational Structure: The store protocols, inventory systems, and safety compliance expectations are highly structured, making daily tasks predictable and organized. Employee Discount: Workers receive a company discount on parts, tools, and accessories, which is a major perk if you maintain your own fleet of vehicles.

Cons

ConsFast-Paced & Physically Demanding: The environment can be intense and requires significant physical stamina. Employees spend a lot of time standing, walking, and lifting heavy parts (like commercial batteries and brake rotors) throughout their shifts. Retail Hours & Scheduling: Retail schedules can be demanding, often requiring flexibility to work nights, weekends, and holidays to accommodate peak store hours.Handling Difficult Customer Situations: Because customers often come in stressed about their broken-down vehicles, employees must be skilled at de-escalating tense situations and managing complaints professionally. Split Responsibilities: Staff members frequently have to alternate between multiple distinct tasks—such as inventory auditing, commercial account delivery, and front-counter retail sales—requiring a strong ability to multi-task and switch gears quickly.

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