Great worker, 2 1/2 years exp. $0.60 in raises >( - Parts Sales Manager AutoZone Employee Review

3.0
Dec 15, 2012
Recommend
CEO approval
Business Outlook

Pros

Coworkers are usually fun to work with, scheduling is pretty flexible, work isn't physically hard, just mentally hard.

Cons

This company makes loads of money and compensates the people who are making it for them terribly. I have worked here for two and a half years and made a whopping sixty cents in raises. The markup on parts is outrageous! They should pay their employees way more than they do. If sales are not 100% they slash scheduling hours in a heart beat. You go from 38 hours one week to 16 hours another just because you didn't hit target. The scheduling is out of this world; a three year old could make better schedule for employees than what their ridiculous computer does, it makes no sense and you end up with no social life. Because of the schedule you cannot plan anything, you get the following week schedule on like Thursday or Friday so its next to impossible to plan anything unless request off. However, if you request off, instead of making the days you requested off your two regular days off a week, they will still give you two days off as well whatever you asked; so you end up with no hours.

Explore other reviews about AutoZone

5.0
Jun 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Great working environment and pay

Cons

need to work more hours

3.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Pros Automotive Knowledge & Skill Development: It is an excellent environment to expand your knowledge of vehicle components, diagnostic tools, and automotive troubleshooting.Customer Interaction: If you enjoy solving problems, the role offers regular opportunities to deliver high-impact customer service (what AutoZone calls "WOW!" customer service) by helping DIYers get their vehicles back on the road. Networking & Community Connection: You frequently interact with local mechanics, DIY hobbyists, and commercial accounts, building strong professional relationships within the regional automotive community. Clear Operational Structure: The store protocols, inventory systems, and safety compliance expectations are highly structured, making daily tasks predictable and organized. Employee Discount: Workers receive a company discount on parts, tools, and accessories, which is a major perk if you maintain your own fleet of vehicles.

Cons

ConsFast-Paced & Physically Demanding: The environment can be intense and requires significant physical stamina. Employees spend a lot of time standing, walking, and lifting heavy parts (like commercial batteries and brake rotors) throughout their shifts. Retail Hours & Scheduling: Retail schedules can be demanding, often requiring flexibility to work nights, weekends, and holidays to accommodate peak store hours.Handling Difficult Customer Situations: Because customers often come in stressed about their broken-down vehicles, employees must be skilled at de-escalating tense situations and managing complaints professionally. Split Responsibilities: Staff members frequently have to alternate between multiple distinct tasks—such as inventory auditing, commercial account delivery, and front-counter retail sales—requiring a strong ability to multi-task and switch gears quickly.

See reviews by: Helpful|Rating|Date|All