Pros
Very good employee discount. Store manager that tries to take care of employees and helps with requested time off when submitted in a timely manner. Great people to work with and awesome regular customers. Fulfilling when helping a customer with a new project with advice and valuable short cuts to complete the job correctly.
Cons
If you don't sell enough check out challenge( enough of the fuel injector cleaner already ) or add on's A.K.A. Witt you are facing a verbal or written corrective action. You are required to have a dress code that will cost you at least one hours pay per shirt every four months, due to battery acid, we don't have the time to don an apron before handling every battery that comes in. Training new and existing employees on current procedures and operating systems. District manager blankets stores with criticism instead of the stores that consistently perform poorly. No incentive for good performance, just not being written up. Your told to watch for shoplifters, yet there's only two people for customers ( counter and phone ) it's impossible. Customer satisfaction requires trying to keep the customer coming back and taking care of their concerns, but if it cost the company to much money then you shouldn't have done that. Yet, you should have handled it, short of fixing their car for them or telling them there's nothing you can do someone's not going to be satisfied . Way to many reports that micromanage employees, it breeds negative feelings and resentment in the store level. Customers expect you to erase " check engine light " codes and if you don't they get more than upset, even if it's against state regulations. Branch, district, regional and on up managers get bonuses.