Pros
Will pay for ASE certifications, average benefits, lots of places to work if you want to move. Pretty clean building and relatively safe work conditions as long as you aren't "Urged" to provide customer service by installing merchandise and "Diagnosing" service lights.
Cons
Mediocre pay, practically no training, very high turn over, expect employees to install overpriced components (Batteries, Bulbs, Wipers, etc.) with poor quality tools, outdoors with no safe working shelter exposed to rain, heat, cold, etc. This is no "written" demand but guarantee if You don't do it you won't last long. Some of the installations can be fairly complex but don't expect support nor training. Poor scheduling practices, stores are usually shorthanded. Company expects employee "To Go The Extra Mile" but hassles the ones to do if it takes too long and forbids employees accepting tips if offered by satisfied customers. If a customer is unhappy because they had to wait too long, regardless if store was busy and understaffed, they can call the District Office and complain and the employee can be thrown o the wolves. I'm all for the customers having an avenue to express dissatisfaction but I have seen many good employees drummed out of the company for very little really good reason. The company's mentality is "Oh well, we'll always find a replacement and hire them cheaper, always somebody looking for a job". I can only speak for the St. Louis market but I have over 10 years with the company and witnessed it numerous times. No loyalty to the employee, and don't get sick or injured and expect to have your job waiting, especially if You're over 60.