Miserable experience. - Parts Sales Manager AutoZone Employee Review

Where do I start? The only thing this company cares about is their profits and their shareholders. They show very little interest in the welfare of their employees or customers.There is no regular shift for any employee and the scheduling is often completely nonsensical. For instance, I was picked to stay after closing to sit with the crew cleaning the floors. I was scheduled in at 4pm and did not leave until 3am. I was scheduled to open (6:45am), and work until 5pm the next day. I worked nearly 19hrs in a 24hr period.We were constantly under extreme pressure to hit sales goals which were unreachable most of the time, and were forced to cut hours if we did not reach them.We were forced to cut hours to meet labor percentages even if it meant that the store could not properly function. They allow no overtime under any circumstances. For instance, I was once ordered to send the only delivery driver home early when we had pending orders to prevent him getting seven minutes of overtime.We were expected to be able, without any training, to accurately diagnose problems with customers' vehicles without being able to perform the proper tests in most cases. We were called "parts experts" in ads while the majority of employees had little to no automotive knowledge. This leads to a great deal of confusion with both the customers and employees due to the fact that the customers were lead to believe that we were trained mechanics. In addition, due to the labor percentage requirements, the stores were always understaffed. Under normal circumstances, the stores were run with about half the number of employees that were needed to run them properly. Often we were working with only two employees, leaving one employee installing various parts in the parking lot, while the other employee looked up parts, did checkouts, and helped customers inside the store. This led to a great deal of theft ad many unhappy customers. We were forced to install parts in the parking lot, regardless of the weather conditions. I was forced to install a light bulb in a snow storm, and worked many shifts in wet clothes from installing parts in the rain with no cover.The average raise(given every six months), with a perfect evaluation, was often twenty cents an hr or less. I received $1.55 in raises in six years with the company. The was virtually no opportunity for promotion within the store setting.