A company built on having no clue what they're doing - Assistant Manager AutoZone Employee Review

2.0
Aug 6, 2021
Recommend
CEO approval
Business Outlook

Pros

Some people know what they're talking about and can back you up, and the 20% employee discount helps on expensive car parts.

Cons

Every customer that walks in the door is going to be mad that their car is broken, and expect you to be a mechanic and know how to fix it. Spoiler alert: They hire cashiers, not mechanics or technicians The entire business is built on selling car parts cheap because they don't have to pay for mechanics or ASE certifications, and if you DO have a parts certification, you get no bonus pay for it. Once long ago they had programs for getting an ASE parts certification but they have long since axed it as the cost has exceeded the need of just selling parts, as advice does not bring in any money. If you think the company hiring people who are clueless as to how cars work to sell car parts is bad, wait until you get to the corporate side where they never press charges for thieves, have a logistics train that involves routes that change twice a year, an inventory management SO BAD that the STANDARD PROTOCOL is to call a store that says something is in inventory, and ask them to check in person because it is extremely often that the part was never stocked despite being in the computer's inventory. I have seen everyone who has even the slightest inkling of what makes a car run, what problems are typical of what symptoms, or even people who know the difference between brake fluid and power steering fluid is, are all leaving the company in droves because other companies will pay them for their knowledge and certifications, and rightly so.

Explore other reviews about AutoZone

5.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

If you have motivation and availability you move up fast. Great co workers. You can learn alot if your willing.

Cons

Not enough employees for the hours they want to cut. Also they expect alot in commercial sales when its unrealistic. Communication

3.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Pros Automotive Knowledge & Skill Development: It is an excellent environment to expand your knowledge of vehicle components, diagnostic tools, and automotive troubleshooting.Customer Interaction: If you enjoy solving problems, the role offers regular opportunities to deliver high-impact customer service (what AutoZone calls "WOW!" customer service) by helping DIYers get their vehicles back on the road. Networking & Community Connection: You frequently interact with local mechanics, DIY hobbyists, and commercial accounts, building strong professional relationships within the regional automotive community. Clear Operational Structure: The store protocols, inventory systems, and safety compliance expectations are highly structured, making daily tasks predictable and organized. Employee Discount: Workers receive a company discount on parts, tools, and accessories, which is a major perk if you maintain your own fleet of vehicles.

Cons

ConsFast-Paced & Physically Demanding: The environment can be intense and requires significant physical stamina. Employees spend a lot of time standing, walking, and lifting heavy parts (like commercial batteries and brake rotors) throughout their shifts. Retail Hours & Scheduling: Retail schedules can be demanding, often requiring flexibility to work nights, weekends, and holidays to accommodate peak store hours.Handling Difficult Customer Situations: Because customers often come in stressed about their broken-down vehicles, employees must be skilled at de-escalating tense situations and managing complaints professionally. Split Responsibilities: Staff members frequently have to alternate between multiple distinct tasks—such as inventory auditing, commercial account delivery, and front-counter retail sales—requiring a strong ability to multi-task and switch gears quickly.

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