Great until it wasn't. - Auto Parts Driver AutoZone Employee Review

3.0
Oct 19, 2021
Recommend
CEO approval
Business Outlook

Pros

Very little customer interaction, delivered parts to local auto/tire repair shops from Missoula to Florence, company provided truck, generally not very heavy lifting, mostly just picking up parts from the store for 3-4 orders then driving to deliver them. Truck had radio but no bluetooth to hook my phone up to listen to my own music.

Cons

Misogyny, from both coworkers and customers. Was rear-ended in a very minor accident while in work truck. Took all standard protocols that AZ required (get information from other drivers involved, give insurance info from company, take photos with disposable camera provided by AZ, answer all police questions, etc). BEFORE I was taken to a hospital for medical attention, I was driven to another place to get a UA. I had neck and back injuries and the hospital could have easily gotten a urine sample from me at the same time, but making sure I was sober (I was) was more important than my physical health. Pretty disappointing. Injuries resulted in a 2-month no-lift policy which made driving parts no longer an option. Boss offered to switch me to cashier position but I declined, as I have no desire to work retail after years of doing it previously. Left on good terms, but very disappointed in their response to me being physically injured.

Explore other reviews about AutoZone

5.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

If you have motivation and availability you move up fast. Great co workers. You can learn alot if your willing.

Cons

Not enough employees for the hours they want to cut. Also they expect alot in commercial sales when its unrealistic. Communication

3.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Pros Automotive Knowledge & Skill Development: It is an excellent environment to expand your knowledge of vehicle components, diagnostic tools, and automotive troubleshooting.Customer Interaction: If you enjoy solving problems, the role offers regular opportunities to deliver high-impact customer service (what AutoZone calls "WOW!" customer service) by helping DIYers get their vehicles back on the road. Networking & Community Connection: You frequently interact with local mechanics, DIY hobbyists, and commercial accounts, building strong professional relationships within the regional automotive community. Clear Operational Structure: The store protocols, inventory systems, and safety compliance expectations are highly structured, making daily tasks predictable and organized. Employee Discount: Workers receive a company discount on parts, tools, and accessories, which is a major perk if you maintain your own fleet of vehicles.

Cons

ConsFast-Paced & Physically Demanding: The environment can be intense and requires significant physical stamina. Employees spend a lot of time standing, walking, and lifting heavy parts (like commercial batteries and brake rotors) throughout their shifts. Retail Hours & Scheduling: Retail schedules can be demanding, often requiring flexibility to work nights, weekends, and holidays to accommodate peak store hours.Handling Difficult Customer Situations: Because customers often come in stressed about their broken-down vehicles, employees must be skilled at de-escalating tense situations and managing complaints professionally. Split Responsibilities: Staff members frequently have to alternate between multiple distinct tasks—such as inventory auditing, commercial account delivery, and front-counter retail sales—requiring a strong ability to multi-task and switch gears quickly.

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