Change for the worse. - Technical Support Specialist Autodesk Employee Review

2.0
May 20, 2016
Recommend
CEO approval
Business Outlook

Pros

Great benefits, normal salary, lenient schedules.

Cons

Technical Support in particular is in shambles. They are turning it into a revolving door of under-qualified, under-paid, call center personnel. I have been here 1 year and change and have seen 2 MASSIVE layoffs, and other cherry picking of laying off others. NO ONE IS HAPPY with the current state of the support organization. From what I hear, other departments are not in as bad of shape, but global customer support is being run by people who have very unclear, and illogical decision making abilities. There is NO room for advancement... that would mean more work for middle management that holds it thumb on you (for 8+ years in some cases)... they would have to backfill your position.

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5.0
Jun 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Good WLB Low Turnover Rates Interesting Projects/Work Full Benefits + 401k

Cons

Medium Pay, Not Amazing Stock Packages

2.0
Jun 12, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The individual contributors, your peers you work with day in and day out are fantastic people! At the IC level, for the most part, it feels like everyone is in the fight together. The work/life balance is good depending on which business unit/team you're aligned with. The benefits are pretty solid, especially the 6 week sabbatical.

Cons

Autodesk moves at the pace of a snail, very slow to take action on anything. Selling is very difficult with all the undocumented approvals, processes, red tape and very few people are willing to actually help! Leadership doesn't care about the people their decisions impact. Feedback is rarely listened to and acted upon. Pay is terrible compared to competitors in this space. Autodesk has embraced a ton of change over the last few years with new marketing, sales and IT leadership and it shows. They are not shy in showing their desire to be the next Oracle at the expense of their people. They are constantly changing tools, processes, people, roles, you name it so you feel like you're under water constantly. Lipstick on a pig.

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