Great pay for a call center job. If you get laid off there is a great severence package.... - Private Party Support Representative Autotrader Employee Review

5.0
Apr 4, 2009
Recommend
CEO approval
Business Outlook

Pros

I was in college and worked in the Orlando, florida call center before it was shut down. They were very flexible and willign to work around our school schedules as most employees were UCF college students. Bonuses every 4 months and annual bonuses. Every other Wednesday was a town hall meeting where informative and fun things took place.

Cons

They are very unorganized. The company does not know what direction they are going in and often had to play it by ear. The customer service reps were the last to know thigns therefor were misinforming custoemrs.

Explore other reviews about Autotrader

5.0
Jun 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company to work at. excellent benefits and leadership. Lots of things to do and they like to promote from within

Cons

once you max out in your pay range you have to switch jobs in order to get anymore raises

3.0
Sep 12, 2025
Recommend
CEO approval
Business Outlook

Pros

Generally the benefits are good, but are declining. The head of CoxEnterprises believes in employee empowerment and benefits. The values of CEI are wonderful and the reason I stay.

Cons

Current leadership over AutoTrader (CAI) prioritizes profits over all else so we have reorganizations every year or so making it an unstable environment. The company is now run by Finance and HR, so you can imagine the culture.

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