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      Availity

      Engaged Employer

      Availity reviews

      Life sucking call center - Client Service Representative Availity Employee Review

      1.0
      Sep 4, 2018
      Client service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Outside of the call center Availity is great environment to work in. It has longer open hours allowing for a more flexible schedule which is great. They are very understanding for time off.

      Cons

      I would not work in the call center at Availity. Other departments are great to work for. The call center is poorly managed. It is a very draining and toxic environment. Many false promises for promotions and training. We were often told we would be trained in certain area next week, then its next month, then you are forgotten about. They have spread themselves too thin.

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      Availity Response
      7y
      Thank you for sharing your experience at Availity. We have a very high standard for our customer service team so that we can provide best in class service to our customers who need our help. It is a priority to inspire our employees to be curious, stretch and grow through participation in engaging work that really makes a difference in the quality of healthcare information. We post jobs, support development and communicate company information. Ofcourse we can always improve! Let us know your suggestions by reaching out to us at AvailityHR@availity.com. We appreciate your feedback.

      Explore other reviews about Availity

      5.0
      Jul 13, 2026
      Associate principal, customer success
      Recommend
      CEO approval
      Business Outlook

      Pros

      Everyone has been very welcoming and has offered to help in any way possible. Team structures has recently changed but seems to be a positive move.

      Cons

      I have not seen any cons yet.

      4.0
      Jun 23, 2026
      Software engineer ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great place to work Remote Benefits Unlimited PTO Work life balance

      Cons

      Can feel clique in the upper engineering circles A lot of "rockstar devs" but hard to communicate across teams

      1
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