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Availity

Engaged Employer

Availity reviews

Review - Client Service Representative I Availity Employee Review

4.0
Nov 25, 2020
Client service representative i
Recommend
CEO approval
Business Outlook

Pros

Good pay, lots of pto, lots of ot, training is thorough, supervisors care and are willing to help whenever you need it. They are understanding if you need time off

Cons

Expectations for raises are not clearly communicated in interview process. There is a ton of information to learn. High call volume. Very little time to complete cases

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Availity Response
5y
Thank you for taking the time to share your review. First, we are glad you’re here and glad that you are enjoying our benefits, our fantastic team, and our PTO plan! Your comment regarding more time to work on cases is timely. The Client Services Management team recently enacted a process to do exactly that. So be on the lookout for those communications and reach out to your Supervisor if you have questions. Because you’re on the team, you can make suggestions to improve, so please do – Thank you!

Explore other reviews about Availity

5.0
Jul 17, 2026
Product manager
Recommend
CEO approval
Business Outlook

Pros

-Innovative culture that encourages change and looking forward -Positive co-worker and team culture -Flexible hours in working and autonomy -You are given the space to set your own vision

Cons

-There is not always clarity on what company-level objectives are or what we should be focus on in terms of contribution

5.0
Jul 13, 2026
Associate principal, customer success
Recommend
CEO approval
Business Outlook

Pros

Everyone has been very welcoming and has offered to help in any way possible. Team structures has recently changed but seems to be a positive move.

Cons

I have not seen any cons yet.

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