Good company - Customer Service Representative Availity Employee Review

4.0
Jun 1, 2021
Recommend
CEO approval
Business Outlook

Pros

Good benefits. Work from home was nice

Cons

Not good training program and tools

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Availity Response
5y
Thank you for taking the time to write a review. We’re glad to hear you’re enjoying all the benefits that Availity has to offer associates. We’ve recently made several enhancements to our benefits program—so your feedback is appreciated! We hear you on our training. Our teams are hard at work improving our training for new hires and new Client Services associates. Healthcare is complex, and it takes a little time to ramp up your knowledge and feel comfortable speaking with customers; we know that. However, we’ve learned that most reps learn better/faster once they start helping customers, so we try to get folks on the phones as quickly as we can. Again, thank you for your review. We’re glad to have you on our team!

Explore other reviews about Availity

5.0
Jul 17, 2026
Recommend
CEO approval
Business Outlook

Pros

-Innovative culture that encourages change and looking forward -Positive co-worker and team culture -Flexible hours in working and autonomy -You are given the space to set your own vision

Cons

-There is not always clarity on what company-level objectives are or what we should be focus on in terms of contribution

5.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Everyone has been very welcoming and has offered to help in any way possible. Team structures has recently changed but seems to be a positive move.

Cons

I have not seen any cons yet.

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