Foot in the door - Customer Service Representative (CSR) Availity Employee Review

3.0
May 12, 2022
Recommend
CEO approval
Business Outlook

Pros

Getting afoot in the door to a very great place to work

Cons

CSR is a job with little control and high oversight

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Availity Response
4y
Thank you for your valuable feedback. We are so glad to have you at Availity, an environment where you can thrive. Our customers rely on the Client Services team to handle their most challenging issues, so we invest in hiring the best talent and training them for success. As a front-line associate charged with helping our customers directly, we understand the difficulty of your job. We strive to offer you the resources and support you need to excel. We are committed to continuous improvement in every department—and we take comments and feedback seriously. Each year we circulate a companywide Engagement Survey to measure associate experiences at Availity. We hope that you take the time to offer your thoughts on how to make your experience a positive one.

Explore other reviews about Availity

5.0
Jul 17, 2026
Recommend
CEO approval
Business Outlook

Pros

-Innovative culture that encourages change and looking forward -Positive co-worker and team culture -Flexible hours in working and autonomy -You are given the space to set your own vision

Cons

-There is not always clarity on what company-level objectives are or what we should be focus on in terms of contribution

5.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Everyone has been very welcoming and has offered to help in any way possible. Team structures has recently changed but seems to be a positive move.

Cons

I have not seen any cons yet.

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