Very supportive environment - Customer Service Representative Availity Employee Review

4.0
Jun 9, 2022
Recommend
CEO approval
Business Outlook

Pros

great colleagues and great supervisors

Cons

Working with the public can be draining

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Availity Response
4y
Thank you for sharing such positive comments! We also think the Availity team is excellent and appreciate this feedback. We are proud of our customer service team members, who work every day to delight our customers. Keep up the excellent work! We know that solving customer issues can sometimes be challenging, so we hire the best talent and provide training to handle all the different personalities and scenarios. We still believe that our customers’ interactions, good or bad, make us better—as we gain new perspectives and continually work to improve.

Explore other reviews about Availity

5.0
Jul 17, 2026
Recommend
CEO approval
Business Outlook

Pros

-Innovative culture that encourages change and looking forward -Positive co-worker and team culture -Flexible hours in working and autonomy -You are given the space to set your own vision

Cons

-There is not always clarity on what company-level objectives are or what we should be focus on in terms of contribution

5.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Everyone has been very welcoming and has offered to help in any way possible. Team structures has recently changed but seems to be a positive move.

Cons

I have not seen any cons yet.

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