Interview - Client Service Technical Support Specialist Availity Employee Review

4.0
Oct 18, 2023
Recommend
CEO approval
Business Outlook

Pros

Bonus, PTO, Schedule Flexibility, Diversity

Cons

Micromanagement, short breaks and lunches, very high call volume, difficult to promote within, as management has their first picks/favorites.

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Availity Response
2y
Thank you for taking the time to write this review. We are happy to hear that you enjoyed the yearly bonus, the unlimited PTO, our diverse and inclusive environment, and the flexible schedule while you were at Availity. Call volume at Availity varies, and it can sometimes get busy. Our Client Support Specialists serve a critical function as they assist and delight our customers daily. While the role may be challenging, it can also be a rewarding experience to help our customers solve problems. Promotions happen regularly at Availity, and they are based on associate performance; hiring from within is something we love to do. Neither micromanagement nor nepotism is tolerated at Availity. While accountability is essential, our leaders are there to provide space for innovation and guidance to help every associate on their career journey. We appreciate your feedback and wish you much success in your next chapter.

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5.0
Jul 17, 2026
Recommend
CEO approval
Business Outlook

Pros

-Innovative culture that encourages change and looking forward -Positive co-worker and team culture -Flexible hours in working and autonomy -You are given the space to set your own vision

Cons

-There is not always clarity on what company-level objectives are or what we should be focus on in terms of contribution

5.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Everyone has been very welcoming and has offered to help in any way possible. Team structures has recently changed but seems to be a positive move.

Cons

I have not seen any cons yet.

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