They say they care until they don't. - Call Center Agent Avantguard Monitoring Employee Review

If you don't have a good coach, you won't get much of any support ESPECIALLY if you're going through something rough. A family member could die before your shift and they'd still dock you points for calling out. Most coaches will help you find coverage, but don't bet on it. They act like they care, but their actions say otherwise. I wouldn't work here if you care about your mental stability.