We value your feedback and appreciate you taking the time to let us know about your experience with Axon. We are grateful that you enjoyed working with your team and found partnership there. We recognize that our values are important to our employees and will continue to work to reflect that within our organization. Thank you for your honesty.
Company morale is low. The other recent reviews stating this are extremely accurate.
Company culture has eroded and the company values don't seem to matter anymore. 'Winning Right' has become lip service.
Senior leadership refuses to address the problems many departments are having with headcount and workload. They don't really care about the customer experience.
RTO makes no sense when most of your team remains remote in the same role, a role in which you spend much of the time on calls with customers and meeting with other team members virtually.
Not enough staff to support the RMS customer base and ticket counts have ballooned.