Overworked and Disregarded - Technical Support Axon Employee Review

1.0
Apr 1, 2025
Recommend
CEO approval
Business Outlook

Pros

They recruit contract to hires and in the interview will state after 6 months that you can get hired on as a full time employee. Instead they continue to extend your contract rather than hire you on, so if you need any health benefits this may not work for you.

Cons

Work is extremely stressful with extreme micro managing. Hybrid work as well, and the office is extremely noisy and no privacy. Environment feels very culty- they expect you to take back to back calls while working on tickets at the same time. QA is unrealistic which is their reasoning for not hiring you on full time.

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Axon Response
1y
Thank you for your feedback and for taking the time to share your experience. We’re proud to offer contract-to-hire opportunities as a way for people to gain meaningful experience at Axon and potentially transition into full-time roles. While not every contract results in a full-time offer, we aim to be transparent throughout the process and ensure each team member feels supported during their time here. We understand that Technical Support is a fast-paced environment, and our goal is always to continue supporting both our customers and the employees who make our mission possible. Your feedback helps us continue to narrow down areas where we can improve. Thank you for all your contribution during your time here. We wish you the best in your future endeavors.

Explore other reviews about Axon

5.0
Jun 28, 2026
Recommend
CEO approval
Business Outlook

Pros

good support and cool projects

Cons

not much, lots to learn

2.0
Jun 2, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good pay and benefits Flexible PTO RSU's

Cons

Company morale is low. The other recent reviews stating this are extremely accurate. Company culture has eroded and the company values don't seem to matter anymore. 'Winning Right' has become lip service. Senior leadership refuses to address the problems many departments are having with headcount and workload. They don't really care about the customer experience. RTO makes no sense when most of your team remains remote in the same role, a role in which you spend much of the time on calls with customers and meeting with other team members virtually. Not enough staff to support the RMS customer base and ticket counts have ballooned.

3
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