Think Twice - Customer Experience Specialist (QA) Axos Bank Employee Review

1.0
Jun 1, 2019
Recommend
CEO approval
Business Outlook

Pros

The location beautiful La Jolla , CA

Cons

Before i applied to this company I was well aware of the excessive bad reviews. However, there was a bit of hope so I decided to give them a shot. It is by the grace of God that I survived a year. This is by far the worst company I’ve ever worked for. They have people in superior positions by default and it shows just by communication in general. Everyone is not treated fairly and they expect you to just shut up and be a puppet. If you are an assertive person that believes in speaking up for yourself this is not the place for you. You’d probably be better off at Wells Fargo. Not only are you underpaid it is torture if you have morals and integrity that you live by because there’s a lot of things that go on and obviously people talk about it amongst themselves but, afraid to speak up. There’s managers that lack respect for others, they speak negatively about staff and not afraid to do so in a 2nd language because they’re comfortable enough to think English is the only understood language. I don’t see this company lasting another 20 years. It’s not worth it DONT DO IT!

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Axos Bank Response
7y
Thank you for your feedback. We’re sorry to hear about the experience you described; it's not representative of the culture we have and want at Axos. We’re interested in knowing how we can improve, which is why we conduct a confidential, anonymous employee survey each year. We want team members to be honest with us in keeping with our values of respect, responsibility, fairness, and caring. May you find what you are looking for.

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5.0
Jun 5, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great teammates, great boss, flexible with hours (these may just be within my team, specifically). The team and the company has a clear vision on where they want to go. There are semi-annual bonuses, comprised of cash and stock. I have yet to sell any stock, and so far it has grown in value.

Cons

Promotion was slow in coming, but there were salary increases in between. Bonuses were hard-earned, but no goal was impossible to reach.

2.0
Jun 2, 2026
Recommend
CEO approval
Business Outlook

Pros

The company’s focus on AI and automation was genuinely valuable. It provided opportunities to learn new skills and stay current with emerging technologies.

Cons

• Workloads were consistently extreme, leaving employees with no real relief or balance • Employees were expected to work excessively long and exhausting hours on a constant basis • Daily expectations were unrealistically high, creating a cycle of stress and disappointment • The environment showed little regard for employee wellbeing or sustainable working conditions • Burnout became a constant risk due to sustained pressure and lack of support • Leadership showed no visible concern for struggling employees and failed to check in or offer help • Communication and support from top leadership were largely absent during periods of high stress • Colleagues were also overwhelmed and overworked, leaving little ability to provide meaningful support • The overall atmosphere created isolation and frustration due to lack of assistance and empathy

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