Great Company as long as you are not in Customer Care - Customer Care Representative BASF Employee Review

2.0
Dec 30, 2017
Recommend
CEO approval
Business Outlook

Pros

Tuition Reimbursement, GREAT BENEFITS, Pays above industry average

Cons

While this is a great company, the Customer Care unit at the Charlotte location is a toxic environment. People are regularly on medical-leave for stress-induced issues. Employees are overworked and not paid overtime!(CCR is hourly/non-exempt). CCR's are stressed into putting in extra hours and are not compensated. There is no management support. I would not let anyone whose well-being I care about work in that department. Everyone in that group is miserable.

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5.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits and management were great

Cons

Environment and location of office

4.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Hybrid work schedule and vacation accrual is great

Cons

Promotional decisions most times reflect internal networks as much as job capability.

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