Part-time workers get short end of the stick - Member Consultant BECU Employee Review

1.0
Jun 10, 2019
Recommend
CEO approval
Business Outlook

Pros

Part-time workers get really great benefits.

Cons

* Fluctuating week-to-week schedule * Part-time workers get half the training as full-timers but are expected to produce at a higher rate on an hourly basis * Sales goals are very aggressive, lots of pushing of loans, lines of credit, and credit cards to people who really don't want them * Another Seattle company that talks about its diversity but whose corporate hierarchy doesn't include a person of color * When talking to other part-time workers, there's a clear frustration over the wide gulf between what we're expected to do and what we're trained to do * Depending on what NFC you're at, the members can be friendly or very, very rude and demanding * Systems are antiquated and redundant. You have to fill out a form to fill out a form to fill out a form and if you miss anything QA will let you know and then your manager will let you know and then your assistant manager will let you know (Real Office Space vibe sometimes) * Because it's retail, lots of micro-management. On more than one occasion a manager interrupted my conversation with a member to make sure my email was organized (it was, just not the way the manager preferred). * Not really receptive to new ideas or explaining current ones. I often asked my manager why we did certain things and was often told it's because we have to with no further clarification to help me better understand my role.

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BECU Response
6y
We appreciate your comments and service to BECU. As a credit union, we believe that a great member experience starts with a great employee experience. We’re committed to providing our employees with the education, trainings and guidance they need to excel and do their job effectively. Your comments have been shared with HR for consideration. We also recognize the role infrastructure plays in delivering our employee and member experiences. We’re continually looking for ways to enhance our systems and processes without compromising our culture and core values – the things that make BECU truly unique. While we’ve passed along your comments, we also encourage you to reach out to your manager, HR business partner or leadership team to share additional details about the feedback you’ve provided. Cultivating an environment where our employees feel heard, can contribute their ideas and make a tangible impact is paramount.

Explore other reviews about BECU

5.0
Mar 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Self manage, managers don’t micro manage. Remote work. Great benefits. Good culture. Competitive pay.

Cons

There can be lots of changes when you’re hired.

1
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BECU Response
4mo
Thank you for sharing your feedback. It’s great to hear that you value the autonomy in your role, the trust from managers, and the flexibility of remote work. It’s also encouraging to see benefits, culture, and pay recognized as positives — those are important parts of the overall experience. We also understand your point about the pace of change, especially early on. Starting a new role can already be an adjustment, and navigating changes at the same time can add complexity. While change is often part of growth and improvement, your perspective is a helpful reminder of the importance of clear communication and support during those transitions. Thank you again for taking the time to share your experience.
3.0
Jul 18, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Pretty decent income and benefits. In person social outings from time to time are helpful

Cons

Those who mentioned constant changes are probably understating it. It's tough to manage changes when changes happen faster than change management can keep up.

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BECU Response
18h
Thank you for taking the time to share your feedback. We're glad to hear that you've found the compensation, benefits, and opportunities to connect with colleagues in person to be positive aspects of your experience. We also appreciate your perspective on the pace of change. Organizational change can be challenging, especially when it feels frequent. Your feedback highlights the importance of balancing progress with clear communication, support, and thoughtful implementation. Thank you as well for your advice; we appreciate you taking the time to share your perspective.
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