Sales Driven - Member Consultant BECU Employee Review

2.0
Oct 16, 2014
Recommend
CEO approval
Business Outlook

Pros

Culture is great. Everybody is positive. You will meet the CEO at least once. It has a small company feel. There are always experienced people you can trust for help. There's a general help desk you can call any time for anything and they will save you.

Cons

BECU is completely sales driven. BECU has changed directions in the last 10 years. Its no different than a bank, except BECU doesn't pay income taxes. You will be spoon fed if you really are helping the members, you'll have great loan dollars. Because everybody needs a loan, right here, right now. If you aren't hitting your numbers, its because you're not asking the right questions. You will learn to run 20+ programs at one time while going through a six step sales process with your member. It's easy to make errors with programs such as appro, so make sure your first priority is learning to run the software well. Every location has pretty much the same sales metrics. So stay out of grocery stores or areas known for people with bad credit. You won't be successful if you work in an area you cant hit your numbers. Member Consultants are expected to push loans (Often times at higher rates than banks) to members. BECU no longer will help members who receive an abnormal amount of fees due to automatic transfer errors, ect. To me, this is not what a credit union stands for. We were expected to explain to the Member that account fees are required to avoid taking a "loss" to the credit union, which is false. Its just revenue building. Expect extensive sales training, days where your manager sits behind you with a notepad to critique your sales technique, ridiculous amount sales metrics (20+ Dimensional Excel File), threat of job loss from managers for not meeting sales goals, despite nice employees and a positive environment overall.

Explore other reviews about BECU

5.0
Mar 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Self manage, managers don’t micro manage. Remote work. Great benefits. Good culture. Competitive pay.

Cons

There can be lots of changes when you’re hired.

1
avatar
BECU Response
3mo
Thank you for sharing your feedback. It’s great to hear that you value the autonomy in your role, the trust from managers, and the flexibility of remote work. It’s also encouraging to see benefits, culture, and pay recognized as positives — those are important parts of the overall experience. We also understand your point about the pace of change, especially early on. Starting a new role can already be an adjustment, and navigating changes at the same time can add complexity. While change is often part of growth and improvement, your perspective is a helpful reminder of the importance of clear communication and support during those transitions. Thank you again for taking the time to share your experience.
1.0
May 19, 2026
Recommend
CEO approval
Business Outlook

Pros

There are many employees who care about the mission, values, each other, and members.

Cons

Within the Technology organization, there is growing concern regarding the consistency and transparency of hiring and promotion practices following the 2023 CTO transition. Over a relatively short period, the composition of senior leadership changed significantly, with a large percentage of new hires and promotions appearing to originate from overlapping professional networks, referral pipelines, or ethnic background. There is perception that advancement opportunities increasingly favored candidates connected to existing leadership circles, raising concerns about whether hiring standards and evaluation processes are being applied consistently across Tech. As these leadership changes cascaded through reporting structures, teams became increasingly homogeneous in background and prior affiliations. This contributed to employee concerns about reduced diversity, diminished internal mobility, and the potential for affinity bias in hiring and promotion decisions. The resulting leadership composition also became noticeably less diverse over time, which contributed to perceptions of affinity bias and employees outside the dominant leadership network can appear sidelined in promotions, influence, and career growth opportunities, contributing to a perception of favoritism and inconsistent standards. As leadership composition became noticeably less diverse, the corresponding teams become less diverse as well.

2
avatar
BECU Response
1mo
Thank you for taking the time to share your feedback. We appreciate your recognition of the many employees who remain deeply committed to our mission, values, members, and one another. Those connections are an important part of what makes the organization special. We also understand the concerns you've raised regarding hiring, promotion practices, and career growth opportunities within Technology. Perceptions of fairness, transparency, and equal opportunity can have a significant impact on trust and engagement. When employees question whether processes are being applied consistently, it’s important that those concerns are heard and thoughtfully considered. We will ensure this feedback is shared. Your advice around transparency, accountability, and independent review is noted. Building confidence in hiring and advancement processes requires ongoing attention and a commitment to ensuring employees feel opportunities are accessible, merit-based, and clearly communicated. Thank you again for sharing your perspective. Feedback like yours helps inform important conversations about culture, trust, and employee experience.
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