WAS GREAT and can be AGAIN - Client Success Consultant BELAY Employee Review

1.0
Nov 29, 2025
Recommend
CEO approval
Business Outlook

Pros

Nicest people you’ll ever meet will be on your team and you will truly learn more every day here no matter how long you’ve been here

Cons

When I first started this review looked so different. BELAY has changed and unfortunately I just don’t feel in my heart of hearts that it’s for the best and this “review” comes from tough love that hopefully things can get better. I know y’all see it too cause the employee surveys have only gotten worse since I’ve been here. Watching both of our CR directors leave on unhappy terms is a huge elephant in the room and I just am not feeling “God” as our value anymore, y’all. Believe that our team is serving our clients even though we can’t discount them if they’re churches anymore but all the same time the leadership team has taken away the stuff that made the tradeoff in salary (LOW) worth it to be here. A couple years ago our schedules were truly flexible around our lives, it was a DREAM job y’all. I still get to log off early for life stuff, but then I’m back at it into the evening and thingsre starting to feel like BELAY owns my full time life and I get to ask for permission to relax at night, turn off my phone on the weekends, or take vacations. I got denied saved up PTO around Christmas in 2024 because I put in my request later than other folks on the team and we have a quota. Then I had to cover for OOO teammates. Felt like I was back at my college waitress job. Feels like something has shifted because for this year my personal cellphones lit up at Thanksgiving dinner. Our contractors deserve raises across the board too not just the top earners, we got masters degree ladies out here earning us $50 an hour making $20 an hour. As a CHRIST lover that feels tough. And I know the contractors are 1099s so they don’t have all the same legal rights but I don’t like seeing clients get to demand a woman or a man or someone with a certain background, especially not when almost all of us in CR are white and feels like we just go along with it. I’ve pushed back on this and trust my manager went to leadership and got told to make the client happy and keep the client. I will say this job can be a lot of fun when we actually aren’t understaffed and running around like a bunch of chickens but leadership has gotta stop honing in on the consultant part of the title because this is a sales role, that’s what I tell everybody who comes to me asking for advice on how to hit their numbers. We’ve had some people drop off the board after struggling and it feels like nobodys telling them before they’re in it that this is all sales and you gotta love it to do it I’m giving this one star for now just cause I want somebody to read this and think about it but overall when belay is good it can be good, last year I’d probably have said 3 stars but this holiday seasons shaping up to be tough.

avatar
BELAY Response
7mo
Thank you for sharing candid feedback. We value open and transparent communication and encourage team members to bring additional concerns directly to their leader or HR so we can listen, address them thoughtfully, and continue improving the employee experience. BELAY is committed to inclusive, equitable practices in how we serve both clients and team members.

Explore other reviews about BELAY

5.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Working for Belay has completely changed our family! We now have the ability to truly prioritize what we find most important. Belay also makes the onboarding process so smooth. They were with me and so encouraging through every step!

Cons

None - I have been nothing but impressed with Belay!

avatar
BELAY Response
3w
Thank you for sharing your experience as a Executive Assistant! We’re thrilled that you appreciate our remote work lifestyle and culture. Your feedback motivates us to keep building a great environment. Thank you for being a part of BELAY!
1.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote Home Office Opportunity to support clients Friendly coworkers who genuinely want to help one another

Cons

Leadership lacked clear communication and consistent direction. Training and onboarding were disorganized, making it difficult to understand expectations. Frequent changes in priorities and processes created unnecessary confusion. Employees were often evaluated on expectations that had not been clearly communicated. Departments did not always appear to be aligned, resulting in inconsistent guidance and decision-making. Attempting to get help was often frustrating, as employees frequently seemed just as confused. Emails and support tickets sometimes took a week or longer to receive a response.

1
avatar
BELAY Response
2d
Thank you for taking the time to share a reflection on your experience as a Client Success Consultant. We’re grateful for the years you invested in serving clients and supporting your teammates, and we appreciate the care you clearly still have for the people and the work. We take your feedback seriously, particularly around managerial support, support tickets and onboarding. The CSC role sits at the center of the client and contractor experience, and we recognize that carrying a large portfolio and navigating complex situations can be taxing without the right level of support and resourcing. Your comments reinforce the importance of ensuring our teams feel equipped, heard, and supported in the work they do every day. Your observations about leadership priorities and goals are important as well. As we continue to evolve as an organization, we are actively evaluating how we create clearer pathways for advancement, strengthen leadership stability, and ensure compensation and career progression remain competitive and sustainable. Thank you again for sharing your perspective with such honesty and professionalism. We’re grateful for the contributions you made during your time with BELAY and wish you continued success in your career and the next season ahead. Warmly, The BELAY Team
See reviews by: Helpful|Rating|Date|All