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BELAY

Engaged Employer

BELAY reviews

Let BELAY get back to climbing again - Multiple BELAY Employee Review

3.0
Mar 17, 2026
Multiple
Recommend
CEO approval
Business Outlook

Pros

Truly remote-first culture, not just in name. Remote before remote was cool. You can genuinely work from home without pressure to be “always on" and you can know that there will absolutely never be a return to office mandate here. Work-life balance is possible, especially if you have a strong manager who advocates for their team and protects their time. Your day to day work is with genuinely great people. Leaving the people I worked with everyday was such a difficult decision to make.

Cons

Compensation is significantly below market rates, which makes retention and morale challenging over time. Everyone acknowledged this. Raises were rare and in the peak of inflation there was no raise. Recent struggles hitting company goals have led to very reactive decision-making. There’s a pattern of initiatives being rolled out without enough strategic planning, resulting in “two steps forward, three steps back” and lots of whiplash that results. Communication is severely lacking. The left hand doesn't know what the right hand is doing. Acquiring and integrating very different companies has created operational friction. There often seems to be a lack of upfront planning, leading to a “building the plane while flying it” approach that doesn’t scale well at a larger company size. A few years ago at a One Day we were told the days of this are gone, but they have only increased since.

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BELAY Response
4mo
Thank you for taking the time to share such a thoughtful and candid reflection on your experience. We’re especially grateful for the many years you invested in BELAY and for the impact you made during your time with us. We’re encouraged to hear that the remote-first culture, flexibility, and relationships you built were meaningful highlights. Creating an environment where people can do excellent work while also honoring their personal lives has always been a core part of who we are, and we’re grateful that this was your experience. At the same time, we take your feedback seriously. Your comments regarding compensation, communication, and organizational change reflect areas we are actively evaluating as we continue to grow and evolve. We recognize that seasons of growth and transition can feel challenging, and feedback from long-tenured team members is especially valuable in helping us better understand where we need to improve. Your encouragement to remain grounded in strong cultural foundations, clear communication, and thoughtful planning is heard. These are important priorities, and insights like yours help inform how we move forward with greater intention. Thank you again for your honesty, your contributions, and the care you’ve shown for BELAY, even in your feedback. We wish you continued success and fulfillment in your next chapter. Warmly, The BELAY Team

Explore other reviews about BELAY

5.0
Jun 23, 2026
Executive assistant
Recommend
CEO approval
Business Outlook

Pros

Working for Belay has completely changed our family! We now have the ability to truly prioritize what we find most important. Belay also makes the onboarding process so smooth. They were with me and so encouraging through every step!

Cons

None - I have been nothing but impressed with Belay!

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BELAY Response
3w
Thank you for sharing your experience as a Executive Assistant! We’re thrilled that you appreciate our remote work lifestyle and culture. Your feedback motivates us to keep building a great environment. Thank you for being a part of BELAY!
1.0
Jul 15, 2026
Client support
Recommend
CEO approval
Business Outlook

Pros

Remote Home Office Opportunity to support clients Friendly coworkers who genuinely want to help one another

Cons

Leadership lacked clear communication and consistent direction. Training and onboarding were disorganized, making it difficult to understand expectations. Frequent changes in priorities and processes created unnecessary confusion. Employees were often evaluated on expectations that had not been clearly communicated. Departments did not always appear to be aligned, resulting in inconsistent guidance and decision-making. Attempting to get help was often frustrating, as employees frequently seemed just as confused. Emails and support tickets sometimes took a week or longer to receive a response.

1
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BELAY Response
1d
Thank you for taking the time to share a reflection on your experience as a Client Success Consultant. We’re grateful for the years you invested in serving clients and supporting your teammates, and we appreciate the care you clearly still have for the people and the work. We take your feedback seriously, particularly around managerial support, support tickets and onboarding. The CSC role sits at the center of the client and contractor experience, and we recognize that carrying a large portfolio and navigating complex situations can be taxing without the right level of support and resourcing. Your comments reinforce the importance of ensuring our teams feel equipped, heard, and supported in the work they do every day. Your observations about leadership priorities and goals are important as well. As we continue to evolve as an organization, we are actively evaluating how we create clearer pathways for advancement, strengthen leadership stability, and ensure compensation and career progression remain competitive and sustainable. Thank you again for sharing your perspective with such honesty and professionalism. We’re grateful for the contributions you made during your time with BELAY and wish you continued success in your career and the next season ahead. Warmly, The BELAY Team
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