Great Starter Company - Virtual Assistant BELAY Employee Review

3.0
May 8, 2019
Recommend
CEO approval
Business Outlook

Pros

Belay does a good job of connecting clients with VA's and offering support as the engagement begins. If you have never worked as a VA this is a great way to learn the ropes.

Cons

Once the engagement is well on it's way Belay continues to take a significant portion of the monthly stipend but the VA is working independently. There are minimal opportunities for salary raises and pay caps keep contract earnings significantly under what you can earn as a true independent contractor, which is how you file your taxes. 1099.

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BELAY Response
6y
Thank you so much for taking the time to leave this review! We truly value your feedback. We can't be successful without you, and we know that. As you know, BELAY puts a lot of effort in serving both our contractors and our clients well. The nature of being a contractor enables you to choose how much you take advantage of the services and support we offer all of our contractors here at BELAY. Some contractors stay connected, and others do not, and that's okay. We believe we provide a valuable service for everyone we support, and that takes time, effort, and, of course, salaries for our team who works so hard to support our 800+ contractors. That's no small feat. Regarding pay increases, all contractors are eligible to request pay increases during their time here at BELAY. Be sure to reach out to the Contractor Services team for help in initiating this discussion. Some people love the freedom and flexibility that comes with being a 1099 contractor, while others find that a traditional W-2 role is best. Being a contractor isn't a fit for everyone. Finally, yes, the corporate team does get together once a year for a two-day "Summit" so that we can have some valuable face-time and cast vision for the upcoming year. That time together is very important for our team. We're not sure, however, that we'd call Atlanta "exotic." Regardless, we did increase our pay range for VAs this summer, so we hope you were able to benefit from that increase! Thanks again for this feedback!

Explore other reviews about BELAY

5.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Working for Belay has completely changed our family! We now have the ability to truly prioritize what we find most important. Belay also makes the onboarding process so smooth. They were with me and so encouraging through every step!

Cons

None - I have been nothing but impressed with Belay!

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BELAY Response
3w
Thank you for sharing your experience as a Executive Assistant! We’re thrilled that you appreciate our remote work lifestyle and culture. Your feedback motivates us to keep building a great environment. Thank you for being a part of BELAY!
1.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote Home Office Opportunity to support clients Friendly coworkers who genuinely want to help one another

Cons

Leadership lacked clear communication and consistent direction. Training and onboarding were disorganized, making it difficult to understand expectations. Frequent changes in priorities and processes created unnecessary confusion. Employees were often evaluated on expectations that had not been clearly communicated. Departments did not always appear to be aligned, resulting in inconsistent guidance and decision-making. Attempting to get help was often frustrating, as employees frequently seemed just as confused. Emails and support tickets sometimes took a week or longer to receive a response.

1
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BELAY Response
1d
Thank you for taking the time to share a reflection on your experience as a Client Success Consultant. We’re grateful for the years you invested in serving clients and supporting your teammates, and we appreciate the care you clearly still have for the people and the work. We take your feedback seriously, particularly around managerial support, support tickets and onboarding. The CSC role sits at the center of the client and contractor experience, and we recognize that carrying a large portfolio and navigating complex situations can be taxing without the right level of support and resourcing. Your comments reinforce the importance of ensuring our teams feel equipped, heard, and supported in the work they do every day. Your observations about leadership priorities and goals are important as well. As we continue to evolve as an organization, we are actively evaluating how we create clearer pathways for advancement, strengthen leadership stability, and ensure compensation and career progression remain competitive and sustainable. Thank you again for sharing your perspective with such honesty and professionalism. We’re grateful for the contributions you made during your time with BELAY and wish you continued success in your career and the next season ahead. Warmly, The BELAY Team
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