HYPOCRISY in the flesh - Office Manager & Bookkeeper BELAY Employee Review

1.0
Sep 23, 2020
Recommend
CEO approval
Business Outlook

Pros

You think they follow God

Cons

You have to be available Mon thru Fri 9 to 5, even if you only have 1 or 2 clients. Their customer care specialist change like the wind. The pay scale is ridiculous. Lilly white culture.....perhaps 2% if that multi racial. Honey if you blond blue eyes and praise the Lord willing to work for $10/hr, you'll get a job.

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BELAY Response
5y
Thank you so much for taking the time to leave this review. We genuinely care about each concern you shared, and we regret you had such a negative experience. Reading through what you shared, it seems there were several misunderstandings along the way, and we are sorry for that. We do request contractors to be available for communication during the workday, but we equally encourage our contractors to leverage the freedom and flexibility that comes with a 1099 position. There are several contractors who have shared how they have found this balance over on our blog, and we encourage anyone who is curious to take a look over there. We regularly evaluate the rates we offer all of our contractors and we continue to provide competitive compensation within the market. There are no roles that earn $10 an hour at BELAY. Our incredible team in Contractor Services is passionate about serving our contractors and helping them with anything they need, and they work hard every day to support our incredible community of contractors. Equally helpful are our Client Success Consultants who work hard to support contractors in each of their engagements with our clients. When it comes to faith, race, gender, generation, etc., our contractor community is incredibly diverse and we are proud of this diverse group of people who choose to be a part of BELAY. We are also proud of the Diversity & Inclusion stance BELAY has shared in recent months, and we continue as an organization to evaluate how and where we can improve and enhance the voices of all groups within our organization. We always encourage contractors to share their concerns, ideas, and suggestions with their CSC or Contractor Services in order to prevent miscommunication and misunderstandings. Thank you, again, for sharing these thoughts. We wish you all the best moving forward.

Explore other reviews about BELAY

5.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Working for Belay has completely changed our family! We now have the ability to truly prioritize what we find most important. Belay also makes the onboarding process so smooth. They were with me and so encouraging through every step!

Cons

None - I have been nothing but impressed with Belay!

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BELAY Response
3w
Thank you for sharing your experience as a Executive Assistant! We’re thrilled that you appreciate our remote work lifestyle and culture. Your feedback motivates us to keep building a great environment. Thank you for being a part of BELAY!
1.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote Home Office Opportunity to support clients Friendly coworkers who genuinely want to help one another

Cons

Leadership lacked clear communication and consistent direction. Training and onboarding were disorganized, making it difficult to understand expectations. Frequent changes in priorities and processes created unnecessary confusion. Employees were often evaluated on expectations that had not been clearly communicated. Departments did not always appear to be aligned, resulting in inconsistent guidance and decision-making. Attempting to get help was often frustrating, as employees frequently seemed just as confused. Emails and support tickets sometimes took a week or longer to receive a response.

1
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BELAY Response
1d
Thank you for taking the time to share a reflection on your experience as a Client Success Consultant. We’re grateful for the years you invested in serving clients and supporting your teammates, and we appreciate the care you clearly still have for the people and the work. We take your feedback seriously, particularly around managerial support, support tickets and onboarding. The CSC role sits at the center of the client and contractor experience, and we recognize that carrying a large portfolio and navigating complex situations can be taxing without the right level of support and resourcing. Your comments reinforce the importance of ensuring our teams feel equipped, heard, and supported in the work they do every day. Your observations about leadership priorities and goals are important as well. As we continue to evolve as an organization, we are actively evaluating how we create clearer pathways for advancement, strengthen leadership stability, and ensure compensation and career progression remain competitive and sustainable. Thank you again for sharing your perspective with such honesty and professionalism. We’re grateful for the contributions you made during your time with BELAY and wish you continued success in your career and the next season ahead. Warmly, The BELAY Team
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