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BELAY

Engaged Employer

BELAY reviews

Great idea - bad execution - Virtual Assistant BELAY Employee Review

1.0
Sep 1, 2021
Virtual assistant
Recommend
CEO approval
Business Outlook

Pros

Flexibility, Variety, Overall strong reputation, great support from the company

Cons

The pay is 1099, but should be w2

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BELAY Response
4y
Hello! We appreciate your feedback. Our website states that we offer contracted positions and this is reiterated throughout our application, interview process, and onboarding process. 1099 Contracts are a great way to work from home, provide the flexibility that so many of us are looking for in our daily lives. With that said, we are aware that a 1099 contract is not always the best fit for everyone, and that is why we are very transparent throughout each step of our process. We have been in business for over 10 years and are continuing to grow. We wish you the very best in finding a position that is the best fit for you.

Explore other reviews about BELAY

5.0
Jun 23, 2026
Executive assistant
Recommend
CEO approval
Business Outlook

Pros

Working for Belay has completely changed our family! We now have the ability to truly prioritize what we find most important. Belay also makes the onboarding process so smooth. They were with me and so encouraging through every step!

Cons

None - I have been nothing but impressed with Belay!

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BELAY Response
3w
Thank you for sharing your experience as a Executive Assistant! We’re thrilled that you appreciate our remote work lifestyle and culture. Your feedback motivates us to keep building a great environment. Thank you for being a part of BELAY!
1.0
Jul 15, 2026
Client support
Recommend
CEO approval
Business Outlook

Pros

Remote Home Office Opportunity to support clients Friendly coworkers who genuinely want to help one another

Cons

Leadership lacked clear communication and consistent direction. Training and onboarding were disorganized, making it difficult to understand expectations. Frequent changes in priorities and processes created unnecessary confusion. Employees were often evaluated on expectations that had not been clearly communicated. Departments did not always appear to be aligned, resulting in inconsistent guidance and decision-making. Attempting to get help was often frustrating, as employees frequently seemed just as confused. Emails and support tickets sometimes took a week or longer to receive a response.

1
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BELAY Response
2d
Thank you for taking the time to share a reflection on your experience as a Client Success Consultant. We’re grateful for the years you invested in serving clients and supporting your teammates, and we appreciate the care you clearly still have for the people and the work. We take your feedback seriously, particularly around managerial support, support tickets and onboarding. The CSC role sits at the center of the client and contractor experience, and we recognize that carrying a large portfolio and navigating complex situations can be taxing without the right level of support and resourcing. Your comments reinforce the importance of ensuring our teams feel equipped, heard, and supported in the work they do every day. Your observations about leadership priorities and goals are important as well. As we continue to evolve as an organization, we are actively evaluating how we create clearer pathways for advancement, strengthen leadership stability, and ensure compensation and career progression remain competitive and sustainable. Thank you again for sharing your perspective with such honesty and professionalism. We’re grateful for the contributions you made during your time with BELAY and wish you continued success in your career and the next season ahead. Warmly, The BELAY Team
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