Is BELAY a good company to work for?

BELAY has an overall rating of 3.4 out of 5, based on over 688 reviews left anonymously by employees. This rating has decreased by 6% over the last 12 months. 54% of employees would recommend working at BELAY to a friend and 48% have a positive outlook for the business. The best reviews about BELAY have been left by employees working as Client Success Consultant , Virtual Executive Assistant and Executive Virtual Assistant .

Does BELAY pay their employees well?

According to anonymously submitted Glassdoor reviews, BELAY employees rate their compensation and benefits as 2.5 out of 5. Find out more about salaries and benefits at BELAY. This rating has decreased by 8% over the last 12 months.

How satisfied are employees working at BELAY?

54% of BELAY employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated BELAY 3.7 out of 5 for work life balance, 3.3 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at BELAY?

Virtual Assistant (305) , Executive Assistant (45) , Client Success Consultant (33) , Virtual Executive Assistant (23) , Bookkeeper (22) , Independent Contractor (20) , Administrative Assistant (13) , Freelance Virtual Assistant (12) , Executive Virtual Assistant (11) , Independent Contractor/Virtual Executive Assistant (8) , Solutions Consultant (7) , Placement Coordinator (6) , Social Media Manager (5) , Virtual Bookkeeper (5) , Contractor (4)

What are the pros of working at BELAY according to real employee reviews?

"Flexible hours are great for work/life ratio" ((in 28 reviews)); "Flexibility and great people to work with" ((in 25 reviews)); "Small team and great support at that level" ((in 19 reviews)); "Great leadership" ((in 18 reviews)); "Flexible schedule, vetted clients and BELAY works hard to match you appropriately with a good engagement, based on personality and qualifications." ((in 18 reviews))

What are the cons of working at BELAY according to real employee reviews?

"The pay is low and don't seem to review hourly pay often" ((in 90 reviews)); "No benefits BUT…this year they are starting to offer benefits and I’m very excited about that!" ((in 37 reviews)); "They pay rate is extremely low as well." ((in 6 reviews)); "Taking any sort of time off is a total pain and often not worth it." ((in 6 reviews)); "I make more money freelancing and don't have to pay the middle man." ((in 5 reviews))

What are the top reviewed BELAY locations?

Atlanta , Houston , Nashville , New York , Dallas , Charlotte , Los Angeles , Denver , Austin , Orlando , San Antonio , Chattanooga , Roswell , Chicago , Kansas City , Phoenix , Detroit , Tulsa , Washington , Colorado Springs , Tallahassee , Tampa , Columbia , Savannah , Birmingham , Illinois City , Richmond , Grand Rapids , Durham , Raleigh

BELAY reviews

Not what you sign up for... - Virtual Assistant BELAY Employee Review

2.0

Sep 3, 2021

Virtual assistant

Recommend

CEO approval

Business Outlook

Pros

Easy match with contacting opportunity for quick money

Cons

Long interview process, broken promises of incentives and raise, BELAY charges client more than DOUBLE your hourly pay, and the "Client Success Consultant" is not helpful in any way.

BELAY Response

4y

Thank you for taking the time to leave this review. We provide a premium service to both our clients and our contractors. BELAY carefully and regularly evaluates both our prices for clients and our pay rate for our contractors and we believe in the value we provide for everyone who chooses to partner with us. Our interview process is highly intentional which is why so many people -clients and contractors alike- are drawn to BELAY. Our Contractor Services team and our Client Success Consultants are unmatched in their dedication to taking care of each of our contractors. As a BELAY contractor, you have an entire team devoted to supporting you, coaching you, helping you find quality clients, and encouraging you as you further develop your skills as a VA. Our team deeply cares about the people we get to work with and serve. BELAY is clear on its pay rate, incentives, etc. and if you feel that a mistake has been made regarding your compensation, please reach out to contractorservices@belaysolutions.com and our team would be glad to assist you. We wish you all the best moving forward.

Explore other reviews about BELAY

5.0

Jun 23, 2026

Executive assistant

Recommend

CEO approval

Business Outlook

Pros

Working for Belay has completely changed our family! We now have the ability to truly prioritize what we find most important. Belay also makes the onboarding process so smooth. They were with me and so encouraging through every step!

Cons

None - I have been nothing but impressed with Belay!

BELAY Response

3w

Thank you for sharing your experience as a Executive Assistant! We’re thrilled that you appreciate our remote work lifestyle and culture. Your feedback motivates us to keep building a great environment. Thank you for being a part of BELAY!

1.0

Jul 15, 2026

Client support

Recommend

CEO approval

Business Outlook

Pros

Remote Home Office Opportunity to support clients Friendly coworkers who genuinely want to help one another

Cons

Leadership lacked clear communication and consistent direction. Training and onboarding were disorganized, making it difficult to understand expectations. Frequent changes in priorities and processes created unnecessary confusion. Employees were often evaluated on expectations that had not been clearly communicated. Departments did not always appear to be aligned, resulting in inconsistent guidance and decision-making. Attempting to get help was often frustrating, as employees frequently seemed just as confused. Emails and support tickets sometimes took a week or longer to receive a response.

1

BELAY Response

1d

Thank you for taking the time to share a reflection on your experience as a Client Success Consultant. We’re grateful for the years you invested in serving clients and supporting your teammates, and we appreciate the care you clearly still have for the people and the work. We take your feedback seriously, particularly around managerial support, support tickets and onboarding. The CSC role sits at the center of the client and contractor experience, and we recognize that carrying a large portfolio and navigating complex situations can be taxing without the right level of support and resourcing. Your comments reinforce the importance of ensuring our teams feel equipped, heard, and supported in the work they do every day. Your observations about leadership priorities and goals are important as well. As we continue to evolve as an organization, we are actively evaluating how we create clearer pathways for advancement, strengthen leadership stability, and ensure compensation and career progression remain competitive and sustainable. Thank you again for sharing your perspective with such honesty and professionalism. We’re grateful for the contributions you made during your time with BELAY and wish you continued success in your career and the next season ahead. Warmly, The BELAY Team

See reviews by: Helpful|Rating|Date|All

Jobs at BELAY

Client Services Assistant

BELAY

Not what you sign up for... - Virtual Assistant BELAY Employee Review

Explore other reviews about BELAY

Jobs at BELAY

BELAY reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Work With Us

BELAY reviews FAQs

Jobs at BELAY