Is BELAY a good company to work for?

BELAY has an overall rating of 3.4 out of 5, based on over 688 reviews left anonymously by employees. This rating has decreased by 6% over the last 12 months. 54% of employees would recommend working at BELAY to a friend and 48% have a positive outlook for the business. The best reviews about BELAY have been left by employees working as Client Success Consultant , Virtual Executive Assistant and Executive Virtual Assistant .

Does BELAY pay their employees well?

According to anonymously submitted Glassdoor reviews, BELAY employees rate their compensation and benefits as 2.5 out of 5. Find out more about salaries and benefits at BELAY. This rating has decreased by 8% over the last 12 months.

How satisfied are employees working at BELAY?

54% of BELAY employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated BELAY 3.7 out of 5 for work life balance, 3.3 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at BELAY?

Virtual Assistant (305) , Executive Assistant (45) , Client Success Consultant (33) , Virtual Executive Assistant (23) , Bookkeeper (22) , Independent Contractor (20) , Administrative Assistant (13) , Freelance Virtual Assistant (12) , Executive Virtual Assistant (11) , Independent Contractor/Virtual Executive Assistant (8) , Solutions Consultant (7) , Placement Coordinator (6) , Social Media Manager (5) , Virtual Bookkeeper (5) , Contractor (4)

What are the pros of working at BELAY according to real employee reviews?

"Flexible hours are great for work/life ratio" ((in 28 reviews)); "Flexibility and great people to work with" ((in 25 reviews)); "Small team and great support at that level" ((in 19 reviews)); "Great leadership" ((in 18 reviews)); "Flexible schedule, vetted clients and BELAY works hard to match you appropriately with a good engagement, based on personality and qualifications." ((in 18 reviews))

What are the cons of working at BELAY according to real employee reviews?

"The pay is low and don't seem to review hourly pay often" ((in 90 reviews)); "No benefits BUT…this year they are starting to offer benefits and I’m very excited about that!" ((in 37 reviews)); "They pay rate is extremely low as well." ((in 6 reviews)); "Taking any sort of time off is a total pain and often not worth it." ((in 6 reviews)); "I make more money freelancing and don't have to pay the middle man." ((in 5 reviews))

What are the top reviewed BELAY locations?

Atlanta , Houston , Nashville , New York , Dallas , Charlotte , Los Angeles , Denver , Austin , Orlando , San Antonio , Chattanooga , Roswell , Chicago , Kansas City , Phoenix , Detroit , Tulsa , Washington , Colorado Springs , Tallahassee , Tampa , Columbia , Savannah , Birmingham , Illinois City , Richmond , Grand Rapids , Durham , Raleigh

BELAY reviews

There's Good and Bad - Virtual Assistant BELAY Employee Review

3.0

Feb 15, 2023

Virtual assistant

Recommend

CEO approval

Business Outlook

Pros

This job provides amazing flexibility, the chance to work with great companies, consistent pay, and learning new skills. This has been a life saver as a work from home job that is not actually a scam and I can continue to stay home with my children. I have a wonderful client/boss and don't think I could find a better position to fit into my busy life.

Cons

That being said, Belay does not really care about their contractors, in my opinion. They do not provide any recognition or seniority for those that have been there for years. There is a chance at a $1 raise after each year you complete. They will not reach out to you to congratulate you on the time spent working for them, or if you're doing a great job with a client. There is no room for advancement. This is not a company that you can build a career out of or move up in the company, and there are no paid benefits. Unless your client buys out your contract from Belay (for an extremely hefty price) there is no opportunity to grow in your career. Now if you are lucky enough to get bought out by your client it is a great way to move up in your position that way, but do not bank on it. Lastly, even if you are skillful and you were hired on, you still have to compete with all the other VA's for a client. You may seem like the perfect candidate, and maybe even Belay reached out to you and said you'd be a great fit for this specific client, and they can still choose someone else over you. It's a little disheartening to be asked to interview for a client and get excited about it, just to be told they've selected another VA.

BELAY Response

3y

Hi there, thank you so much for your honest review. It's feedback like this that lets us gain even more insight into what our employees and contractors feel and need from BELAY. We do understand the process can be lengthy even after joining BELAY since you do have to be matched with a specific client. Our aim to is to make sure there is excitement and confidence between both the client and contractor during the matching process so that each pairing is not only a skills match but a personality one as well. We are saddened to hear that you do not feel like our contractors are appreciated - we do our best to acknowledge the hard work and dedication of all of our team members but we appreciate you letting us know how you feel. As we are an ever-evolving company, we hope to continue to grow and learn all we can to help our employees, contractors and clients climb higher!

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5.0

Jun 23, 2026

Executive assistant

Recommend

CEO approval

Business Outlook

Pros

Working for Belay has completely changed our family! We now have the ability to truly prioritize what we find most important. Belay also makes the onboarding process so smooth. They were with me and so encouraging through every step!

Cons

None - I have been nothing but impressed with Belay!

BELAY Response

3w

Thank you for sharing your experience as a Executive Assistant! We’re thrilled that you appreciate our remote work lifestyle and culture. Your feedback motivates us to keep building a great environment. Thank you for being a part of BELAY!

1.0

Jul 15, 2026

Client support

Recommend

CEO approval

Business Outlook

Pros

Remote Home Office Opportunity to support clients Friendly coworkers who genuinely want to help one another

Cons

Leadership lacked clear communication and consistent direction. Training and onboarding were disorganized, making it difficult to understand expectations. Frequent changes in priorities and processes created unnecessary confusion. Employees were often evaluated on expectations that had not been clearly communicated. Departments did not always appear to be aligned, resulting in inconsistent guidance and decision-making. Attempting to get help was often frustrating, as employees frequently seemed just as confused. Emails and support tickets sometimes took a week or longer to receive a response.

1

BELAY Response

2d

Thank you for taking the time to share a reflection on your experience as a Client Success Consultant. We’re grateful for the years you invested in serving clients and supporting your teammates, and we appreciate the care you clearly still have for the people and the work. We take your feedback seriously, particularly around managerial support, support tickets and onboarding. The CSC role sits at the center of the client and contractor experience, and we recognize that carrying a large portfolio and navigating complex situations can be taxing without the right level of support and resourcing. Your comments reinforce the importance of ensuring our teams feel equipped, heard, and supported in the work they do every day. Your observations about leadership priorities and goals are important as well. As we continue to evolve as an organization, we are actively evaluating how we create clearer pathways for advancement, strengthen leadership stability, and ensure compensation and career progression remain competitive and sustainable. Thank you again for sharing your perspective with such honesty and professionalism. We’re grateful for the contributions you made during your time with BELAY and wish you continued success in your career and the next season ahead. Warmly, The BELAY Team

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There's Good and Bad - Virtual Assistant BELAY Employee Review

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